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Here’s What You Need to Know:
Demand for electricity is too high for the electric grid to handle, so the Electric Reliability Council of Texas (ERCOT) has ordered controlled outages throughout the state.
You do not need to report an outage to Stream or your Transmission Distribution Service Provider. But if you have any questions, we're here to help.
- What are controlled outages?
- Controlled outages involve the process of temporarily cutting power to parts of the state when the demand for electricity is too high for the electric grid to handle. This is done to protect the integrity of the electric grid. The process is not controlled by Stream or any other retail electricity provider; it is ordered by ERCOT and carried out by your TDSP.
- When will a controlled outage happen, and how long will it last?
- Controlled outages can take place during peak times, when electricity demands are at their highest. Peak times include early mornings when most people wake up, late afternoons when people get home from work, and in extreme summer heat or winter cold. During a controlled outage, customers may lose power for varying periods of time until ERCOT is able to restore balance to the electric system.
- What areas could be affected?
All areas serviced by ERCOT have the potential to be affected by these controlled outages. You can also download a copy of the map here.
- Where can I find the latest updates from ERCOT?
- You can stay up to date on the latest information from ERCOT by checking out its news releases, or following ERCOT on Facebook and Twitter.
- Should I still conserve energy even if controlled outages have begun?
- Yes! Reducing your electricity usage when the electric grid is under pressure will help ease demand during peak times and the need for controlled outages.
- Are there simple ways I can reduce my energy usage?
- Yes. If your home is cooled and/or heated by electricity, the U.S. Department of Energy suggests keeping your thermostat at 78° in summer and 68° in the winter. Avoid frequently adjusting the thermostat as well, as this leads to more energy usage. If you notice uneven cooling or heating, or that your system is running all day, your unit might need service, or you may need extra insulation. Contact a professional for help with repairs.
Tips to reduce your energy usage:
To help lessen demand on the electric grid, follow these tips to reduce your electricity usage.
- Turn off and unplug nonessential lights, electronics and appliances.
- Wash dishes and loads of laundry during off-peak hours, such as at night.
- If your home is cooled or heated by electricity, adjust your thermostat 2-3° higher in the summer or 2-3° lower in the winter.
- Ensure your ceiling fan blades are set to spin counterclockwise in summer and clockwise in winter.
Report an outage
To keep lines open for emergencies, please do not call 911 to report a power outage.
For regular power outages, please contact your Transmission and Distribution Service Provider.
Learn how to report an outage.For medical emergencies, please call 911.