Electricity Gas

If you’re currently without power due to the recent severe weather or have a downed power line, you can check the status of the outage or report it to your utility company here.

Reset Password


Enter your username below then select Continue. You will be prompted to send yourself a password reset email.

Reset Password Token has been expired, please complete the information below
A link to reset your password has been emailed to you. Check your email, and click on the link within the next 24 hours.
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We’ve recently upgraded our website and we’ve enhanced the password requirements to be more secure. Please enter a new password.

To change your password, please complete the information below.
Your password must be 8 characters long, contain one letter (a-z), one number (0-9), one special character (! , @, *, $, #, etc.), and not be the same as your username.
Your passwords do not match. Please retype your password.

If you need help resetting your password, contact a Customer Support agent by chatting online or calling one of the following numbers:

Texas customers: 888-685-7693
Monday–Friday from 7 a.m.–10 p.m. CT
Saturday–Sunday from 8 a.m.–5 p.m. CT

Non-Texas customers: 866-447-8732
Monday–Friday from 8 a.m.–9 p.m. ET
Saturday–Sunday from 9 a.m.–6 p.m. ET