Electricity Gas

If you were impacted by Hurricane Beryl, please know that recovery resources are available on the Stream Storm Center.

Smart meters should keep your TDSP informed of any power outages you may still be experiencing.  For your safety, stay at least 35 feet away from downed poles or power lines and immediately report them to your TDSP.

Reset Password


Enter your username below then select Continue. You will be prompted to send yourself a password reset email.

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We’ve recently upgraded our website and we’ve enhanced the password requirements to be more secure. Please enter a new password.

To change your password, please complete the information below.
Your password must be 8 characters long, contain one letter (a-z), one number (0-9), one special character (! , @, *, $, #, etc.), and not be the same as your username.
Your passwords do not match. Please retype your password.

If you need help resetting your password, contact a Customer Support agent by chatting online or calling one of the following numbers:

Texas customers: 888-685-7693
Monday–Friday from 7 a.m.–10 p.m. CT
Saturday–Sunday from 8 a.m.–5 p.m. CT

Non-Texas customers: 866-447-8732
Monday–Friday from 8 a.m.–9 p.m. ET
Saturday–Sunday from 9 a.m.–6 p.m. ET