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Service Address hi
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Electric Services
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Do you need to report a Power Outage?
- Call AEP Central at 1-866-223-8508
- Call AEP North at 1-866-223-8508
- Call TNMP at 1-888-866-7456
- Call Oncor at 1-888-313-4747
- Call Centerpoint at 1-800-332-7143
Your Cart
Service Address
Address Selected
Electric Services
Plan selected
Gas Services
Plan selected
Do you need to report a Power Outage?
- Call AEP Central at 1-866-223-8508
- Call AEP North at 1-866-223-8508
- Call TNMP at 1-888-866-7456
- Call Oncor at 1-888-313-4747
- Call Centerpoint at 1-800-332-7143
- Call Sharyland McAllen at 1-956-668-9551
- Call Sharyland at 1-800-442-8688
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The EZ Pay Deposit Alternative is a one-time, non-refundable payment to an independent third party. Taxes may be applicable, and if so, will appear on your first invoice. EZ Pay is administered by International Casualty Company SPC, INC, an independent third party. |
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Based on your credit score, the following deposit is required. It will be returned to you after paying invoices for twelve (12) consecutive months without any late payments. |
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You’ll need to provide the required documentation to qualify for a deposit waiver. View required documents. You’ll need to provide the required documentation to qualify for a deposit waiver. View required documents. |
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Service Address
- ¢ /kwh
Service Address
You can email the documentation to depositwaivers@mystream.com. All deposit waiver documentation must be received before the new service or switch request can be submitted.
How to submit proof for waiver:
- Email documentation to depositwaivers@mystream.com.
- Email Subject: Deposit Waiver for (insert name of account holder and state)
- Email Body: Please process the attached documents for (insert account number, account holder’s full name, daytime phone number and service address).
- 65 or Older
You have a valid ID from the list below that shows you are 65 years of age or older.
Documentation Required for Waiver
Copy of Birth Certificate, Valid State Driver’s License, State Issued ID Card, Department of Corrections ID, Military ID Card, Passport, Government Employee ID Card, Alien Registration Card or Consulate ID Card.
- Victim of Family/ Domestic Violence
You have been determined to be a victim of family violence.
Documentation Required for Waiver
A copy of a Family Violence Protection Order or a copy of a police report with reference to family violence.
- Letter of Credit
You have been a customer of any electric utility, and can demonstrate you are not currently delinquent in payment and have not had more than 1 late payment over the past twelve (12) consecutive months of service.
Documentation Required for Waiver
Current provider must send a letter to Stream showing customer has not been delinquent more than once in the past twelve (12) months.
- Military
Waived for active or discharged Military personnel.
Documentation Required for Waiver
Customer must provide Military orders or discharge papers less than 6 months old.
- Switch in Good Standing
Only for Residential switches on a fixed rate product.
Documentation Required for Waiver
Send copy of most recent invoice showing the account is active and without a past due balance to customerservice@mystream.com. Invoice must be dated within the past 60 days. The name and address on the invoice must match the new account.
- Premium Plan – Reduced Deposit
Reduced deposit amount available for customers who enroll on the 12-month premium product.
We'd love your business, but...
It looks like your referring Kynect Associate needs to complete one more step before you can enroll as their Stream customer. Please contact your Associate at or to continue your enrollment.