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Identity Theft

Identity theft is one of the nation’s fastest-growing, most expensive criminal enterprises. If you believe you are a victim of identity theft, please contact us immediately!

Report any unauthorized account activity to one of the following:

To protect yourself from further identify theft, take these immediate steps:

  1. Contact the three major credit bureaus and tell them that you believe your identity has been compromised.
  2. Ask them to place a “fraud alert” on your file. This requires lenders or companies to call you before issuing any new lines of credit. You may also request a “security freeze” for your file, which prevents any lenders or companies from accessing your file to open new accounts entirely.
  3. Request a copy of your credit report from each agency. Once you file a fraud alert, you may receive a free credit report upon request.
  4. Review each credit report in detail to determine if any new accounts have been opened without your consent.
  • Equifax

    P.O. Box 7402741
    Atlanta, GA 30374

    Report Credit Fraud:
    (800) 525-6285

    Request Credit Report:
    (800) 685-1111

  • Transunion

    P.O. Box 2000
    Chester, PA 19022

    Report Credit Fraud:
    (800) 680-7289

    Request Credit Report:
    (800) 888-4213

  • Experian (TRW)

    P.O. Box 2002
    Allen, TX 75013

    Report Credit Fraud:
    (888) 397-3742

    Request Credit Report:
    (888) 567-8688

Report identity theft crime:

  1. If your personal or banking information has been compromised, report the crime to your local law enforcement agency or police department.
  2. Ask for a copy of the police report and case number.

Note: Because most creditors require you to provide a police report when you contest fraudulent charges, it is important to report the crime to your local police or sheriff’s department and obtain a copy of the corresponding police report. It’s okay if you don’t know who used your information or if your information was used in another state, you can still file a complaint with local law enforcement.

Additional Information, Resources, and Suggestions:

Learn more ways to protect yourself against identity theft and step-by-step instructions on how to resolve identity theft issues:

Required information for contacting Stream:

If you believe an account has been opened with Stream without your authorization, give us a call and we’ll guide you through the process of closing any unauthorized accounts.

Please make sure you have the following documents during this process:

  • A copy of the police report that you filed
  • Driver’s License or Identification Card
  • Any utility bills or collections statements that you’ve received from Stream
  • Any additional information that will help us to resolve the issue

Please fax or mail all of the information to:

Stream Energy
P.O. Box 803377
Dallas, TX 75380

Fax: (972) 367-0888
eFax: (214) 800-4414
Email: customerfirst@streamenergy.net

When we receive the information, a member of our Customer First team will contact you quickly to help resolve the issue.

Phishing and Bill Payment Scams

“Phishing” is attempting to acquire information, such as banking details, personal information, or website login information, from an individual by imitating a trusted website, telephone number, or email solicitation. In order to protect yourself against phishing attempts, please keep the following in mind:

Contacting Stream

Feel free to contact Stream Energy by telephone, email, or mail.

Always use the correct numbers and contact information to contact Stream Energy as there are many similar web sites and toll-free 800 telephone numbers. Payments made to unauthorized, non-Stream personnel cannot be refunded and may result in identity theft.

Paying Your Bill

  • Stream accepts payments through online banking accounts, and with credit and debit cards.
  • You will never be asked to pay with a pre-paid credit cards, such as Wal-Mart, CVS, or Walgreen cards.
  • If your energy account is pending disconnection for non-payment, we will call you 2 days before the disconnection date, allowing you time to make payment arrangements with a Stream Customer Service agent. If you receive a telephone call from an individual requesting an immediate action, hang up immediately. Call the Stream Energy customer service line in the link above and ask to review your account details with an authorized Stream representative.
  • If you receive a call from anyone claiming to be a Stream Energy representative, always ask them to verify your account information including the last 4 digits of your Social Security Number. If you are suspicious that the call is not from a Stream Energy representative, hang up immediately. Call the Stream Energy customer service line in the link above and ask to review your account details with an authorized Stream Energy representative.

Web Site and Email Communication

  • Do not respond to unsolicited (spam) email.
  • Do not click on links contained within an unsolicited email.
  • Be cautious of emails claiming to contain pictures in attached files; the files may contain viruses. Only open attachments from known senders. Scan the attachments for viruses if possible.
  • Avoid filling out forms contained in email messages that ask for personal information.
  • Always compare the link in the email to the link you are actually directed to.
  • If you receive an email that includes a link to a business, log on to that website directly rather than clicking the link provided. If the email appears to be from your bank, credit card issuer, or other companies you deal with frequently, your statements from the business should provide the correct contact information.
  • Contact the business that supposedly sent the email to verify that the email is genuine.
  • If you are being pressured to act quickly or there is an emergency that requires your attention, it may be a scam.
  • Pay attention to poor grammar, spelling, and email format as scam email typically exercise these attributes.
  • Remember, if it looks too good to be true, it probably is.

Phishing Email Example:

Phishing Email
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