Texas residential customers - you're protected from wholesale power price swings. Details >>

Texas, let’s move forward together.

Posted On: February 19, 2021

 

In the past few days, the people of Texas have shown incredible levels of courage and hope in the face of dire circumstances. As we look to recover from what has shaken us over the past few days, we're committed to providing some helpful information and support. Together, we can navigate the aftermath of the storm.

You’re protected from wholesale power price spikes.

We will continue to serve and honor our existing prices and contracts. Your current residential fixed-price or month-to-month plan is not tied to real-time market prices, so you’re protected from price swings that occur with wholesale power.

Our doors are open, and we aren’t at risk of going out of business or having any of our customers rolled onto a POLR plan.

Your water may be impacted. Check with your city for updates.

Most of Texas was under a boil advisory toward the end of the storm due to low water pressure. If you’re still under a boil advisory, make sure to follow all local guidelines to stay safe. Boil water for at least three minutes before cooking with it or drinking it. If you don’t have a way to boil water, use bottled water for consumption.

If you’re having trouble with your bill, we can help.

This winter storm has placed some unexpected financial hardships on many Texans. If you feel like the extra strain has put you at risk of being unable to pay your electricity bill, contact us as soon as you can to discuss potential payment options.

Try these tips to help the recovery process.

While the worst is behind us, there’s much to do to move forward from the storm. Here are a few conservation and safety tips you can follow while you navigate the recovery process.

  1. Don’t let the heat out. Check for and seal any air leaks around doors and windows to reduce the amount of electricity it takes for your HVAC system to keep you comfortable.
  2. Check your water heater. Turn the thermometer on your water heater down to 120 degrees.
  3. When in doubt, throw it out. Discard perishable food that has been exposed to temperatures 40 degrees or higher for two hours or more.
  4. Call a licensed plumber. If you’re dealing with burst pipes, you can find a licensed plumber in your area by visiting the Texas State Board of Plumbing Examiners.
  5. Document your damage. Make sure to get good photos of the damage done to your home as a result of the storm.
  6. Help is available. For shelters or community assistance programs, call 311 (Houston residents) or 211 (elsewhere in Texas).

For more tips, visit our energy-saving tips page.

There’s still support for you.

Texas, as we begin to recover from recent extreme temperatures, we want you to know that we’re committed to your well-being. We’ll do everything in our power to keep you up to date and current as information unfolds. You can contact us with any questions and concerns you may have. And remember, we’re committed to you.

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