Coronavirus and Stream

Posted On: March 22, 2020

An update from our team to yours

We are keeping a close eye on the coronavirus (COVID-19) situation and working to help any of our Texas electricity customers who have been impacted. If you are currently unable to pay your bill due to the impacts of the Coronavirus, there are options.

Payment Extension

A payment extension allows extra time beyond your original due date to pay your balance without fear of disconnection. Eligible customers should note that they’ll need to:

  • Call us prior to the disconnection notice due date to request the extension
  • Be prepared to pay a disconnection notice fee (if a disconnection notice was issued) and a disconnect recovery fee

Deferred Payment Plan

Deferred payment plans will be offered to all customers, upon request. A deferred payment plan allows you to pay the balance you owe in installments along with your regular monthly bill.

A reminder that if you agree to a deferred payment plan, you can’t switch to another electricity provider until your deferred balance is paid in full. Amounts you owe for enrollment deposits, final bills and write-off amounts may not be included.

Any customer who requests a deferred payment plan should note that they need to:

  • Pay 50% of what you owe up front
  • Be prepared to pay the rest in installments along with your next few current monthly bills (invoices)

Additionally, if you’re seriously ill, you may qualify for other options.

Contact us today, so we can see if a payment solution is right for you.

For those customers at home, we recommend reading up on tips to reduce electricity usage, like turning off fans in empty rooms, unplugging any nonessential appliances and adjusting the thermostats by one degree, if safe and comfortable to do so.

Continue to rely on resources like the CDC for more information about COVID-19 and take steps, like practicing social distancing and washing your hands, in order to minimize the virus’ impact.

In our many years of business, we have seen our customers through both highs and lows — and this situation is no different. While we are faced with challenging times, we remain committed to you, our customers and our community. As always, we appreciate your trust and business, and will be in contact as new developments around coronavirus emerge.

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