Terms of Use

This website and its content are the proprietary intellectual property of
Stream Gas & Electric, Ltd. (“Stream Energy”) d/b/a Stream Energy.

By using this website, you agree that you have read, understand and will abide, and be bound, by the terms of this Privacy Policy. If you do not agree to such terms, please do not use this website.

The use of this website shall be governed in all respects in accordance with the laws of the State of Texas without regard to the conflict or choice of law rules. Federal and state courts located in the State of Texas shall have exclusive jurisdiction over any dispute arising hereunder.

Stream Energy reserves the right to change its Privacy Policy at any time but upon any such change will immediately post the updated information on its website.

If you have any questions about Steam Energy or our firm’s Privacy Policy, you may email us at
webmaster@streamenergy.net or write to:

Stream Gas & Electric, Ltd.
1950 North Stemmons Freeway, Suite 3000
Dallas, Texas 75207

The information found on this website may be used for personal, noncommercial and/or educational purposes only. Any such information extracted from this website must bear a copyright in the following form: © Copyright Stream Gas & Electric 2010.

Except as expressly authorized in writing by Stream Energy, you are not granted any right or license under any copyright, trademark, service mark, patent or other intellectual property right in the information, services, processes or technology of Stream Energy or it affiliates. All such rights are retained by Stream Energy and its affiliates (and/or any third party owner of such rights).

Our Trademarks and Service Marks:

The names and logos owned by our firm as well as its product and service names, design marks and slogans are the trademarks or service marks of Stream Energy or its affiliates. You are not authorized to use any Stream Energy name or mark in any advertising, publicity or in any other commercial manner without the prior written consent of Stream Energy.

Links to Third Party Websites:

Our website incorporates links to other websites maintained by unaffiliated third parties. With the exception of the Ignite site (www.igniteinc.com), these websites are neither owned by nor under the control of Stream Energy or its affiliates. Stream Energy is not responsible for the contents of any third party website. We provide such links as a convenience to our website users and the inclusion of any link does not imply neither our endorsement of a particular website nor any association with its operators or owners.

Disclaimers:

Stream Energy is not responsible for technical, hardware or software failures of any kind in connection with the use of this website. Under no circumstances will StreamEnergy be liable for damages resulting from the use of the information or the available interactive forms found hereupon.

While we take reasonable care to include up-to-date and accurate information on our website, Stream Energy makes no warranties or representations as to the accuracy of any such information and assumes no liability or responsibility for any errors or omissions in such contents. Changes may be made to the information appearing on this website at any time and without notice. All information on this website is provided “AS IS,” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT.

IN NO EVENT SHALL STREAM ENERGY OR ANY OF ITS AFFILIATES OR SUBSIDIARIES BE LIABLE FOR ANY DAMAGES WHATSOEVER, INCLUDING SPECIAL, INDIRECT, CONSEQUENTIAL OR INCIDENTAL DAMAGES OR DAMAGES FOR LOSS OF PROFITS, REVENUE, USE OR DATA AS A RESULT OF CLAIMS (WHETHER BROUGHT IN CONTRACT OR TORT) ARISING OUT OF OR CONNECTED WITH ANY STREAM ENERGY WEBSITE OR THE USE OR RELIANCE UPON ANY INFORMATION CONTAINED IN OR ACCESSED FROM ANY STREAM ENERGY WEBSITE.

USERS OF THIS WEBSITE ASSUME ALL RESPONSIBILITY AND RISK FOR THE USE OF THIS SERVER AND THE INTERNET GENERALLY. STREAM ENERGY AND ITS SUBSIDIARIES DISCLAIM ALL WARRANTIES, REPRESENTATIONS OR ENDORSEMENTS, EXPRESS OR IMPLIED, WITH REGARD TO THE INFORMATION ACCESSED FROM OR VIA THIS SERVER OR THE INTERNET (INCLUDING, BUT NOT LIMITED TO, ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT).

STREAM ENERGY DOES NOT ASSUME ANY LEGAL LIABILITY OR RESPONSIBILITY FOR THE ACCURACY, COMPLETENESS OR USEFULNESS OF ANY INFORMATION, APPARATUS, PRODUCT OR PROCESS DISCLOSED ON THIS WEBSITE OR OTHER INFORMATION ACCESSIBLE FROM THIS WEBSITE.

IN NO EVENT SHALL STREAM BE LIABLE FOR ANY SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA, REVENUE OR PROFITS (WHETHER RESULTING FROM AN ACTION OF CONTRACT, INTELLECTUAL PROPERTY INFRINGEMENT, NEGLIGENCE OR OTHER TORT) ARISING OUT OF OR IN CONNECTION WITH THE USE OR RELIANCE UPON THE INFORMATION ON THIS SERVER, WEBSITE OR THE INTERNET GENERALLY.

Some jurisdictions may not allow the exclusion of implied warranties, therefore, some of the above exclusions may not apply to you.

Identity Theft

Identity theft is one of the nation’s fastest-growing, most expensive criminal enterprises.If you believe you are a victim of identity theft, please contact us immediately!

Report any unauthorized account activity to one of the following:

To protect yourself from further identify theft, take these immediate steps:

  1. Contact the three major credit bureaus and tell them that you believe your identity has been compromised.
  2. Ask them to place a “fraud alert” on your file. This requires lenders or companies to call you before issuing any new lines of credit. You may also request a “security freeze” for your file, which prevents any lenders or companies from accessing your file to open new accounts entirely.
  3. Request a copy of your credit report from each agency. Once you file a fraud alert, you may receive a free credit report upon request.
  4. Review each credit report in detail to determine if any new accounts have been opened without your consent.

Equifax
P.O. Box 7402741
Atlanta, GA 30374

Report Credit Fraud:
(800) 525-6285

Request Credit Report:
(800) 685-1111
www.equifax.com

Transunion
P.O. Box 2000
Chester, PA 19022

Report Credit Fraud:
(800) 680-7289

Request Credit Report:
(800) 888-4213
www.transunion.com

Experian (TRW)
P.O. Box 2002
Allen, TX 75013

Report Credit Fraud:
(888) 397-3742

Request Credit Report:
(888) 567-8688
www.experian.com

Report identity theft crime:

  1. If your personal or banking information has been compromised, report the crime to your local law enforcement agency or police department.
  2. Ask for a copy of the police report and case number.

Note: Because most creditors require you to provide a police report when you contest fraudulent charges, it is important to report the crime to your local police or sheriff’s department and obtain a copy of the corresponding police report. It’s okay if you don’t know who used your information or if your information was used in another state, you can still file a complaint with local law enforcement.

Additional Information, Resources, and Suggestions:

Learn more ways to protect yourself against identity theft and step-by-step instructions on how to resolve identity theft issues:

Required information for contacting Stream:

If you believe an account has been opened with Stream without your authorization, give us a call and we’ll guide you through the process of closing any unauthorized accounts.

Please make sure you have the following documents during this process:

Please fax or mail all of the information to:

Stream Energy
P.O. Box 192746
Dallas, TX 75219

Fax: (972) 367-0888
eFax: (214) 800-4414
Email: customerfirst@streamenergy.net

When we receive the information, a member of our Customer First team will contact you quickly to help resolve the issue.

Phishing and Bill Payment Scams

“Phishing” is attempting to acquire information, such as banking details, personal information, or website login information, from an individual by imitating a trusted website, telephone number, or email solicitation. In order to protect yourself against phishing attempts, please keep the following in mind:

Contacting Stream

Feel free to contact Stream Energy by telephone, email, or mail.

Always use the correct numbers and contact information to contact Stream Energy as there are many similar web sites and toll-free 800 telephone numbers. Payments made to unauthorized, non-Stream personnel cannot be refunded and may result in identity theft.

Paying Your Bill

Web Site and Email Communication

Phishing Email Example:

phishing-email