Be Prepared for Weather-Related Emergencies

We care about our customers’ safety and satisfaction. As we enter hurricane season, weather-related emergencies become more likely. We encourage all customers to be prepared, by having the emergency contact numbers handy so you’ll know who to call in case of an outage.

Please see below for the emergency contact numbers for your area. Take precautions now to be safe and secure.

Maryland

Baltimore Gas & Electric (BGE) Customers
Report emergencies immediately, including downed power lines, by calling 1-877-778-2222.

Potomac Electric Power (Pepco) Customers
Report emergencies immediately, including downed power lines, by calling 1-877-PEPCO-62 (1-877-737-2662).

Pennsylvania

Duquesne Light Customers
If you have an electric emergency, call Duquesne Light immediately at 1-888-393-7000.
They are available 24/7 to answer your emergency call.

MetEd Customers
If you have an electric emergency, call MetEd immediately at 1-888-544-4877.
They are available 24/7 to answer your emergency call.

PECO Customers
If you have a electric emergency, call PECO immediately at 1-800-841-4141.
They are available 24/7 to answer your emergency call.

PPL Customers
Report emergencies immediately, including downed power lines, by calling 1-800-DIAL-PPL (1-800-342-5775).
When prompted, press 1 for “electrical emergency.”

Texas

Oncor (TXU service area)
888-313-4747
(Oncor can link to five different phone numbers with your ESID to speed restoration when you call to report outages. Call 888-313-6862 to set it up.)

CenterPoint (Reliant service area)
800-332-7143

AEP Central (CPL service area)
866-223-8508

TNMP (First Choice service area)
888-866-7456

AEP North (WTU service area)
866-223-8508

Georgia

If you smell gas, quickly get away from the area. When you can no longer smell the gas, call Atlanta Gas Light (AGL) at its 24-hour emergency number: 1-877-427-4321 (outside metro Atlanta) or 770-907-4231 (in metro Atlanta).

Or, call 9-1-1 if you can’t remember the AGL number.

Visit www.safegas.org for more gas safety tips.

Be Prepared: Hurricane Irene

The Weather Channel classified Irene a powerful storm capable of causing extraordinary affects in the Northeast. This storm is real. It is large and very powerful.

Stream Energy recommends heeding all government warnings and advisories.

We’re dedicated to assisting our customers in weathering the affects of this dangerous storm. Although evacuations to areas out of the direct path of the storm are advised, here are a few steps to help you prepare for Hurricane Irene as it approaches.

Have a Storm Kit

This includes everything from a week’s worth of canned food, flashlights, batteries, bottled water, sleeping bags and pillows, personal hygiene items, a battery-operated radio and first aid supplies. When weathering a dangerous storm, it’s best to be over prepared.

Keep Local Emergency Numbers Handy

Not only does this include 911, but also your energy company, the Centers for Disease Control (CDC), Federal Emergency Management Agency (FEMA) and your insurance company. Having these numbers handy will provide great assistance after the storm has passed.  

Stay Informed

Local news stations, as well as The Weather Channel are providing round-the-clock, real-time updates on television as well as their websites. Stay informed with the most current information on the storm’s projected path and intensity. Remember, this storm is very large and capable of causing “extraordinary affects” for millions of people along the eastern seaboard.

Government websites also provide very useful information for helping prepare for weather emergencies. Here is a list of a few helpful websites that offer more information on how to be well prepared for Hurricane Irene:

http://www.ready.gov
http://www.nhc.noaa.gov
http://www.cdc.gov
http://www.weather.gov