Need to know? We can help.


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In the Summer:

  • Save up to 16% by turning up your AC 1-2° — save even more when you use a programmable thermostat. Every degree above 78 can save you up to 8% on your energy bill.
  • Setting your AC to a very low temperature does not make your house cool down faster. It just wastes energy.
  • Use fans. They make a room feel 4-6° cooler.

In the Winter:

  • Turn down your heat 1-2° or as low as is comfortable — save even more when you use a programmable thermostat.
  • When you are asleep or out of the house, turn your thermostat back 10° to 15° for eight hours can save you up to 10% on your heating bills.
  • Save up to 5% by turning your electric water heater down 10°.

In Any Season:

  • If you are in a variable rate plan, consider locking into a lower rate by changing to a fixed rate agreement.
  • Avoid additional costs when making your payment by signing up to ACH Automated draft
  • If you have a smart meter, you can register your ESI ID number in https://www.smartmetertexas.com/to monitor your usage in 15 minute intervals.
  • Keep your fridge and freezer full, even if you just use bottles of water. A full fridge uses less energy.
  • Run washers, dryers, and dishwashers only when fully loaded.
  • Wash your laundry with cold water.

Replace traditional light bulbs with compact fluorescent bulbs (CFLs). These new bulbs use 75% less electricity. They also produce 90% less heat. They pay for themselves and can save you up to $30 per bulb over the life of the bulb.



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Some of the most common causes of higher-than-expected electric bills are weather-related.

In hot weather, your electric bill may reflect:

  • Higher-than average air conditioning use.
  • Extended use of swimming pool and spa pumps.
  • Increased energy needed to keep refrigerators and freezers cold.

In cold weather, you may use more energy when:

  • Heating systems are in use more.
  • Portable electric heaters are in use.
  • More lighting is required for longer nights.
  • Holiday lighting and appliances are used for entertaining.

Your electric bill may also affect by:

  • More days than average in the billing period.
  • A previous unpaid balance.
  • Being in a variable rate plan


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This and more information is available in the Help section located in the top right corner of MSA home page.



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Stream and MSA uses several methods to ensure that your information is secure:

  • User ID and Password: Your User ID and password are unique identifiers that only you know. As long as you don’t share your user name and password with anyone, no one can view your bills or personal information.
  • SSL: we use Secure Socket Layers, which ensures that your connection and information are secure from outside inspection.
  • Encryption: we use 128 bit encryption to make your information unreadable as it passes over the Internet.
  • Automatic Sign Out: MSA automatically signs you out of a session if you are inactive for 20 minutes.


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In order to change your password on MSA, you must first log in using your existing username and password. Once you are logged in, access the “Change Password” link at the top of the My Profile tab.



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If you forget your username for My Stream Account:

  1. Click the Forgot Username link at the Login box on the MSA home page to retrieve your information.
  2. Enter your first and last name and the email chosen during registration.
  3. Choose either option 1 to get your user name in email, or choose option 2 by click “Answer Question” to answer the personal security questions you selected in your profile to get your user name.


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If you forget your password for My Stream Account, click the Forgot Password link at the Login box on the MSA home page.

Enter your username, the answer to the security question chosen during registration and a current email address where a confirmation can be sent.  If the security information provided is correct, you will be prompted to create a new password.



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In order to sign up on MSA, you will need the following:

  • A valid email address
  • Stream Energy account number
  • Last 4 digits of the Social Security Number associated to the account


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We recommend enrolling on ACH – Automated Draft via your My Stream Account because the system registers your information faster and it is more convenient for you to make changes or cancel ACH if you wish. However, you also have the option to enroll with a paper ACH form. Download ACH form here, and fax it back along with a void check to the fax number in the form.



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If you have special needs that require you to be dependent on electrical equipment or powered medical equipment, it is your responsibility to advise our Customer Service department upon application for service. To determine whether you qualify as a Critical Care or Chronic Condition customer, the Critical Care and Chronic Condition Eligibility Determination Form [Click here to download] needs to be filled out and sent to your TDSP by your physician.



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A Switch Hold is a lock placed on the ESIID to prevent a customer from switching providers and leaving an outstanding balance.

If your enrollment request with Stream is placed on hold due to this situation, you will need to fill out and sign the document from the link below.  Then fax or mail it with the supporting documents to the fax or address listed on the form. [Link to NOS form]



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You can request a Letter of Residency to be mailed within our automated system 1-866-447-8732 and will be sent to the billing address on file within 3-5 business days.



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If you see a tree (or trees) interfering with power lines and causing sparking or any other hazardous condition as a result of the interference, please contact your TDSP immediately. Do not attempt to trim any trees or vegetation growing on or near power lines. Safety is first!



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Stream can only process permanent disconnections. For temporary disconnections, please call your local TDSP.



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Permanently disconnecting your Stream service is easy and convenient. To disconnect your premise please call Customer Service.



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Definitely! We just need to determine if Stream serves that area. If you are moving to an area in which Stream does not provide electric service, you will need to stop your service at the current location.
In both cases, our Customer Service Specialists will do their best to assist your needs.



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If you need to transfer your service to another location, our Customer Service Specialists will be glad to assist you. Simply contact Stream Energy Customer Service at 1-866-447-8732 to transfer an existing account to a new address. It is best to give Stream Energy as much advance notice as possible, have your new address confirmed and handy, and be current on your bill to ensure a problem-free transfer to your new residence.  Please be mindful that this process may take up to 3 – 5 business days to complete during which time you can keep the service on at the prior premise.

To make the process easier, the following is required:

  • Your new address (if possible the new ESI ID too).
  • Date you would like to stop service at your current address
  • Date you would like to start service at your new address
  • Be current without any past due amount.

Note – Only the account owner or spouse are able to request a transfer of service.



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No. However, if you do not have a smart meter, please make sure your meter is accessible in order to avoid any delays in reconnecting your power.



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Unfortunately, it is not possible to know the exact time when the service will be restored; reconnect requests are received as customers pay throughout the day and your TDSP will reconnect your service in a safe and efficient manner.



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If you have medical conditions and are at risk of being disconnected, you may request payment assistance by the stated date of disconnection by calling Customer Service at 1-866-447-8732.



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If there is a power outage in your area, contact your local Transmission and Distribution Service Provider (TDSP) – they’ll work on restoring power to your premise at their earliest convenience. If there are any exposed or downed power lines, do not go anywhere near them. Doing so could result in a serious injury.

If you were disconnected for non-payment, you will need to pay your outstanding amount and any applicable disconnection and reconnection fees in order to be reconnected. Please be advised that it takes anywhere between 24 – 48 hours to have your power restored.

Remember, the TDSP performs the reconnection, not Stream Energy personnel. If you have any questions about getting your power reconnected, contact one of our Customer Service professionals at 1-866-447-8732.



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Contact your TDSP, your poles and wires company; their phone number is printed on your Stream Bill.

  • Oncor 888-313-4747
    (Oncor can link to five different phone numbers with your ESID to speed restoration when you call to report outages; call 888-313-6862 to set it up. You can also text the word OUT to 66267 to notify Oncor and receive updates on the outage status)
  • Centerpoint  800-332-7143
  • AEP Central 866-223-8508
  • TNMP 888-866-7456
  • AEP North 866-223-8508


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Stream may authorize the disconnection for non-payment of the electric service if the disconnection letter provided is past due. Your poles and wires company may disconnect service in cases of emergencies, meter tampering, or unsafe conditions.



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As a brand new customer with Stream you are eligible at the moment of enrolling to a special introductory rate in your first invoice.

All subsequent months will be billed at Stream Energy’s then-current variable rate unless you renew to a fixed rate agreement.



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Our Green and Clean plans are 100% renewable energy.



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You may change it within the Right of Rescission window within 3 business days after the contract was signed) or within 60 days prior the agreement expiration date. If none of these options apply to you, you may cancel your current contract while agreeing to pay the Early Termination Fee as specified in your Terms of Service would be charged an ETF if you switch to another provider more than 30 days prior to their contract expiration date.



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If you are in a fixed rate agreement and do not renew prior to its expiration date, your account will be placed automatically on an Easy Choice plan.

Easy Choice is considered a variable rate product, meaning its rates can fluctuate depending on market conditions/natural gas price although, but historically have always been in between the M2M and Fixed rate products.

Being a variable rate plan, it does not guarantee a fixed price and length; you can see the same rate for one or more invoices at a time and then see a change on the next invoice.



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Fixed Rate Products-In a Fixed rate product, the price per KWH or “Energy Charge” will NOT change during the term of the contract. These plans may incur in Early Termination Fees if you switch providers, but generally offer lower rates than the variable plans.

In a Month-to-Month (or Variable) rate product, the price per KWH or “Energy Charge” can change from one month to the next because it is not contractual. It will fluctuate according to the offer and demand and natural gas price.



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As any other company, Stream has fixed costs like postage, paper, printing, etc., for every invoice no matter the usage. When the usage is below 1,000 kWh our rate alone doesn’t cover the cost of providing your service. We as most of the providers have this minimum usage fee, to avoid charging a higher rate to make up the cost.



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Historically, Stream offered an Energy Rate which included all TDSP pass-through charges. Being bundled in Stream rates, any increase in these charges gave the impression that Stream, and not the TDSP, was increasing the price per kWh.

Energy Charge, also known as base rate, is the price paid per kWh which excludes recurring and non-recurring charges that are itemized on a monthly invoice.

The Average Price, previously known as bundled rate, includes a fixed energy charge, GRT and PUC assessment taxes and a minimum usage fee. This also includes the transmission and distribution charges, fuel charges, the monthly customer charge, and other fees.



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If you are a current customer of Stream Energy and have received a bill from us, you will find the plan information on the top left-hand column of the bill under the heading “Product Plan”. This will inform you what type of product plan you are on (i.e. Residential Fixed Rate), and under the “Current Stream Charges” section, there is a header that states “Energy Rate”. That is the rate you pay per kWh consumed.



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You may lock in now by visiting us online or call us at 1-866-447-8732.



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Yes. Most of us have higher electricity bills during the summer and/or winter months and lower bills in the spring and fall. Average Billing allows you even out your energy costs over the course of a year so your monthly payment is about the same and your budget is easier to manage.

To enroll in Average Billing, you must be a Stream customer for at least 3 months without an outstanding balance. You may contact Customer Service for assistance at 1-866-447-8732. Please be aware it may take up to 1 or 2 billing cycles for Average Billing to activate.



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Stream will require a cash, money order or credit card payment of the total unpaid bill. A return check fee will be assessed on your next bill. If there are 2 or more returned checks in the account within a 12 month period, you would no longer be able to pay by check or debit card.



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Stream offers multiple payment arrangements and will work with you to find the most convenient option for you.  You may contact Customer Service to apply for an extension at 1-866-447-8732 before the disconnection notice due date.



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If the invoice is not paid by its due date, a late charge of 5% will be applied to your next bill. You will also receive a disconnection notice allowing 10 more days for the payment to post and avoid disconnection for non-payment.



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Each time you make a payment, you get a confirmation number. Having that number gives you assurance that our system has received your transaction. You can use our self-service tools to verify if your payment is being processed. Just visit Payment History in My Stream Account online or use our automated telephone system.



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Stream Energy offers a variety of payment options to meet your needs, all of which are very simple!

Automated Payments:

Simplify your life by never calling to make your payment or mailing a check again! — One of the easiest, more secure and convenient ways to pay your bill in Texas is to create a My Stream Account and schedule recurring ACH payments

Pay Online:

No time to log in? Make a One-time Payment Online using your checking account, debit/credit/pre-paid card. Be advised that there will be a $2.95 convenience fee, and your payment will be posted on the same day. Make a payment now

Mail Us Your Payment:

Stream provides a self-addressed envelope with your bill.

Please send your check along with your payment coupon to the following address:

Stream Energy
P.O. Box 650026
Dallas, TX 75265-0026

To avoid late fees, please mail your payment at least 3 business days before the due date specified on your bill.

Pay By Phone:

Make a payment with your checking account or debit/credit card by calling 1-866-447-8732 and following the voice prompts. Be advised that there will be a $2.95 convenience fee; payments made over the phone will be posted on the same day.

Find a Pay Center Near You:

If you would like to make your energy payment in person, use the Stream Energy Pay Center Locator to find a payment center in your area.

If you choose to pay your bill with a money order, please have the money order made payable to the name of the convenience store or location you are paying through, rather than payable to Stream Energy.



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If you are suddenly receiving a bill from a company other than Stream Energy and never consented for such, then you may be a victim of slamming. The first thing you should do is to make sure you contact a Stream Energy Customer Service Specialist at 1-866-447-8732 and notify them of the situation. We will do everything on our end to regain you as our valued customer.



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Before you request a meter test, be aware that the readings are very accurate, especially if you own a smart meter. Please review the other components of your bill and analyze your usage in www.smartmetertexas.com.

Our Customer Service Specialists can pass along a request for your local utility to re-read or test your meter.

If they did misread the meter or it is not working properly, the re-reading service will be at no cost. However, if they find the reading to be correct, you could be charged for having them re-read the meter.



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Occasionally, TDSPs are unable to read a customer’s meter due to severe weather, a pet loose in the yard, a locked gate, etc.
When that happens, we may estimate your energy use for the billing period based on your average historical usage. The next time your meter is read, we will determine your actual energy use and bill you accordingly.



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We will be glad to go over your bill with you and answer all your inquiries, but first ask yourself the following:

  • Some of the largest users of electricity in your home are your refrigerator, dishwasher, clothes dryer, and computer. Most consumers think only the air conditioner is responsible for increased energy usage. Many times, it is these other appliances which still use electricity even when turned off.
  • How much are you paying in cents per kWh? In other words, what is your rate?
  • What service plan are you on? Variable Price or Fixed Rate? Now, pull up some bills from a few months ago and see if anything has changed. A Variable Price Plan can change without advanced notice. Remember, a Variable Price Plan may only be right for you if you wish to avoid a contract with an early termination fee. Otherwise, the risk you take is a potential fluctuating rate!
  • If you have access to last year’s bills, go back and compare last year’s bill for the same month or billing cycle and do an apples-to-apples comparison to see how they match up. Be mindful of your energy rate, any weather anomalies (last year may have been slightly warmer or cooler than this year for the same time period), and any changes in your consumption pattern.

For questions on how to save money in your bill, please contact our Customer Service at 1-866-447-8732.



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TDU Charges are pass-through charges from the local utility for delivering the power to your home – also to pay for the service and maintenance of the poles, wires and meter. All TDU charges are regulated and approved by the PUCT and passed directly and at cost from the TDSPs.

Some TDU Charges are recurring (meaning you will see them in every bill) and can vary depending on the amount of kWh used, some of them are one time fees triggered by certain actions.



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In 2005, the Texas Legislature directed the PUC to authorize TDSPs to assess a surcharge to recover the costs of Smart Meters. The AMS charge is a pass thru from your local utility and will be shared among all electricity users in each TDSP area. It simply allows the utility to recover some of the costs associated with changing out the older meters with the new advanced meters.



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Most of your invoice amount is made up of costs from generating electricity, along with network infrastructure costs – the poles and wires, which gets energy in to your home.

Broadly, your bill will contain three main factors – Transmission and distribution costs, the energy charge, and taxes.



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Simply open a My Stream Account, you will be able to view your monthly invoices online and stop receiving paper bills. From MSA you can conveniently view, download, and print your current and previous invoices at any time.

You can also request a copy of your current invoice through our phone automated system.

If you decided to receive paper bills, be aware of the following:

  • It can take 3 business days for the postal service to deliver it to your billing address.
  • Your billing cycles can vary from 28-32 days, reason for which your bill may be generated and sent a few days later than other months.


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In Texas, payment is due 16 calendar days after the date the bill is issued. Invoice is due and payable on or before the due date printed on the bill.



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You will find your customer account number in the upper right hand corner of your Stream bill. This identifies your account number in our records. Please use this number when requesting information about your account.




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Residential deposits can be refunded in full after 12 consecutive months of on-time payments. Alternatively, your deposit will be refunded when your account is closed, after deducting any outstanding balance.



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Stream Energy will waive the deposit requirement if you have one of the following:

  1. You have been a customer of any electric utility and can demonstrate you are not currently delinquent in payment and have not had more than 1 late payment over the past twelve (12) months of service.
  2. You are 65 years of age or older and do not have an outstanding account balance with another electric utility.
  3. You have been determined to be a victim of family violence. This determination must be evidenced by submission of a certification letter developed by the Texas Council on Family Violence. The certification letter may be submitted directly to Stream via fax number.
  4. If you or your spouse are active Independent Associates with Ignite and have not received a waiver in the past.

The fax number for deposit waivers is 866-544-0691. All deposit waiver documentation must be received before the new service or switch request can be submitted.



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Do not attempt to pay the deposit by mail or pay station. If you have questions or would like to pay your deposit via credit or debit card, our Customer Service Specialists are ready to assist you. Please call 1-866-447-8732 to process your payment.



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Of course! Not meeting the minimum credit score requirements only leads to one difference – a deposit. The good news is, after 12 months of good payment history, you get your deposit back.



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All customers who initiate the enrollment process with Stream Energy will undergo a credit check. If Stream Energy’s minimum requirement is not met, a deposit must be received before the switching and/or enrollment process can begin.

You will be notified of a deposit requirement during the Quality Control call and receive a notification by mail.



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After completing the enrollment you can call Quality Control later on during the day.

  • English: 1-866-861-5167
  • Spanish: 1-866-861-5560

Hours of Operation: 24 hours a day, seven days a week.

If you do are not able to complete the QC within 24 hours, our automated system will call you back to reach you.

Also, you can complete the Quality Control questions live with one of our Customer Service Specialists.



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The Quality Control call is a series of questions, which serves as a verification and authorization of your intent to switch or start a new service with Stream.

All customers must complete the QC call regardless of the enrollment method or type. This is to ensure the customer has legitimately enrolled and is processed to the correct premise.



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Yes, new service orders can be requested as far as 30 days in the future as long as it is a business day.



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Stream Energy does not charge any initiation fees to start your electric service, but depending on the priority and the location, you may be required to pay a connection fee from your TDSP on your first bill.



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If you’re a new resident to the State of Texas, or are a first-time homeowner and do not have a previous electricity provider, simply Click here to Enroll for Service. You can get electricity provided at your premise within the same day, or two business days, from the date you signed up for service.



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No. You do not need to contact your current electric provider to cancel. Please note that you are still responsible for any and all charges billed including cancellation penalties until the switch is complete.



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After you sign up, have successfully completed the Quality Control process, and satisfied all credits requirements, you will receive a letter from ERCOT confirming your switch. Once received, you will have three business days to change your mind. The switch to a new provider will occur within one to seven business days. There will be no lapse in your service. You will receive your first bill from Stream Energy within 28-32 days.



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Stream Energy does not charge any initiation fees to switch your electric service, unless you request a special meter reading at a time other than your regularly scheduled meter reading. There may be penalties if you break an existing contract with your current electric company. Review your Terms of Service agreement for details on your plan.



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Of course! These meters (along with garages, shops, sheds, barns, water wells, irrigation pumps, etc.) are often considered “Small Non Residential” by ERCOT and the TDSP. Stream Energy is happy to be your customers’ provider-of-choice for all their meters, all you have to do is sign up for Commercial.



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Do not worry; we can fix it for you. Call Customer Service at 1-866-447-8732 and one of our Specialists will help you enroll again with the correct address and will take care of returning the other one to its rightful provider.



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You may contact us to cancel your enrollment within three business days from the time you receive your Terms of Service agreement, regardless of whether you received a Terms of Service agreement in the mail or electronically.



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A Switch Hold is a lock placed on the ESI ID to prevent a customer from switching providers and leaving an outstanding balance.

If your enrollment request with Stream is placed on hold due to this situation, you will need to fill out and sign the document from the link below.  Then fax or mail it with the supporting documents to the fax or address listed on the form. [Link to NOS form]



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The ESI ID number is also known as an Electric Service Identifier. It is a 17 or 22-digit number unique number found on your electric bill (regardless of company) that is assigned to your electric meter(s). You can find your ESI ID number on your electric bill.



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At Stream, we have a strict privacy policy and wouldn’t ask you for such personal information if it wasn’t necessary or for your own benefit. We will use this information to determine the need for a deposit. The reason we do our best to get all the information necessary is to do a thorough credit check, and not charge you with a deposit when it is not needed. We also ask for your information so we can make sure it’s really you when you call back to ask questions or make changes to your service.



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The customer’s name will be the person showing on the present electric provider’s bill, and should match the name of that person showing on their Social Security card. This streamlines our background check and keeps delays from happening.



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Rates can vary slightly by TDSP area, which is determined by your physical address (generally determined by zip code).  Click here and give us your zip code, we will show you what plans we have in your area so you can start saving!



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Doing business with us is now easier than ever. Simply click here to Enroll for Service, and become one step closer to becoming a customer.
You can also enroll over the phone with a Customer Service Specialist by calling 1-866-447-8732.



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Smart Meters, also called advanced meters, provide detailed information on your energy usage throughout the day and can be read remotely. If you have a smart meter installed, you can use this information to better manage your electricity usage to save money and help the environment by registering at www.smartmetertexas.com.

Unlike traditional electric meters that only measure total consumption, Smart Meters show when the energy was consumed.



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The electricity you use each month is measured in kilowatt hours (kWh). A kilowatt hour is 1,000 Watts of electricity used for one hour. Your kWh consumption is determined by reading your meter each month and then subtracting the previous month’s reading. The previous and the current month’s readings are shown on the back your monthly bill.

If your meter has a multiplier, it will be indicated on the face of the meter. To determine your kWh consumption, it is necessary to multiply the difference in readings by the multiplier.



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No. It depends on where in Texas you live. Some communities are served by municipalities, cooperatives, or investor-owned utilities; therefore, electric choice is not available.



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No. The physical location of the premise will determine the TDSP in charge of transmitting and distributing the electricity.



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No. Regardless of which company you choose, your electricity will continue to be delivered safely and reliably by the TDSP (your poles and wires company), which is regulated by the Public Utility Commission of Texas.



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Stream Energy will serve as your direct contact for electric service issues, bill you for the energy used and the pass-through charges associated to the transmission and distribution of electricity.



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You can find who your TDSP is by looking at the first four digits of your ESIID, which can be found in your electric bill.

  • ONCOR : 1044 and 1017 (Dallas/Ft Worth, West Texas and surroundings)
  • Centerpoint : 1088 (Houston and surroundings)
  • Texas New Mexico Power : 1040 (Lewisville/North Texas/Houston)
  • AEP Central : 1003 (South Texas)
  • AEP North : 1020 (West Texas)


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TDSPs or “Poles and Wires Companies” are the utility in charge of transmitting and delivering the electricity to the final consumer along the poles and wires. This company is responsible for the maintenance and repair of the poles and wires, and is regulated by the PUCT. Although TDSPs do not bill customers directly, the charges they pass through will vary.

There are 5 TDSPs serving Texas, and their service areas are defined by physical territories.



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In a regulated energy market, only one big company, referred to as a utility, owns the entire infrastructure utilized to distribute the electricity like transformers, poles, and wires. The same utility is responsible for buying the electricity from electricity-generation companies, selling the electricity to the end-user, and distributing the electricity to your home.

In a deregulated electricity market, the utility still owns the entire infrastructure and is still responsible for the electricity transmission and distribution, but many electricity providers can buy the electricity and sell it to you directly.

Deregulation simply means that you have the power to choose the company you want to buy electricity or natural gas from. No matter which company you buy from, the electricity and natural gas is then transmitted to your home by the utility that owns the entire infrastructure and makes repairs when things go wrong.

If you have a power outage or a broken transformer in a deregulated electricity market, you still call the utility, which is still responsible for all of those issues. But the great thing is if you want a lower price for electricity, you can choose to shop around and buy your power from any electricity retailer that does business in your market.



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If you are an IA and a Stream customer and need assistance on your own bill or Stream account, our Customer Service Specialists can answer all your inquiries between 7:00 a.m. to 10:00 p.m. CT, Monday through Friday and Saturday from 8:00 a.m. to 5:00 p.m. CT. You may reach them at 1-866-447-8732.

If you want to follow up on a customer you enrolled, you can call Associate Support Line at 214-800-4500 (Monday – Friday / 7:00 a.m. – 6:00 p.m. CT)



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Visit www.myignite.com to learn more about Ignite and how to become an Ignite Associate. You can also call Associate Support Line at 214-800-4500 (Monday – Friday / 7 a.m. – 6 p.m. CT)



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Ignite, powered by Stream Energy, provides sales and marketing for Stream through a multilevel marketing strategy.

Ignite involves a simple, yet powerful, concept: Enroll a few customers and teach others to do the same. You get paid for helping people save money and make money, earning both immediate and long-term residual income.



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Contacting Stream is easy. Logging in and viewing your account information online or using our frequently asked questions can help you obtain the answers to your important inquiries immediately.

If you still require assistance, our Customer Service Specialists will gladly answer your inquiries between 7:00 a.m. to 10:00 p.m. CT, Monday through Friday and Saturday from 8:00 a.m. to 5:00 p.m. CT. You may reach them at 1-866-447-8732.



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Stream Energy is an American retail electricity and natural gas firm headquartered in Dallas, TX, active in the Texas, Georgia, Washington DC, Pennsylvania, Maryland, New Jersey and New York deregulated energy markets.  To help us build a relationship with you, we need to check if you’re in our service area. Please click here and enter your zip code in the space provided.



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•Customer Charge: A fixed monthly fee for gas connection to your home or business.

•Ancillary Service: Covers the cost of meter reading.

•Dedicated Design Day Capacity (DDDC): A charge that recovers costs associated with delivering gas to your home or business.

•Peaking Service: Covers the fixed cost of operating company-owned above ground storage facilities. This ensures an adequate supply of gas on the coldest day of the year. This service is only charged to customers in the Atlanta, Macon, and Valdosta delivery groups.

•Social Responsibility Fee: Covers the cost of funding the Senior Citizens Discount Program for low-income customers.

•Environmental Response Cost (ERC) Recovery Fee: Recovers expenses related to cleanup of former manufactured gas plant sites.

•Strategic Infrastructure Development and Enhancement (STRIDE): Covers the cost of specific GPSC-approved programs to maintain the integrity and reliability of the Atlanta Gas Light pipeline system.

•Franchise Recovery Fee (FRF): Recovers fees paid by Atlanta Gas Light to local governments for the use of public rights-of-way for natural gas lines and other facilities.



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  • If you are in a variable rate plan, consider locking into a lower rate by changing to a fixed rate agreement.
  • Avoid additional costs when making your payment by signing up to ACH – Automated Draft.
  • Turn down your heat 1-2° or as low as is comfortable — save up to 15% when you use a programmable thermostat.
  • When you are asleep or out of the house, turn your thermostat back 10° to 15° for eight hours can save you up to 10% on your heating bills.
  • Save up to 5% by turning your water heater down 10°. We suggest the temperature setting on your water heater to be at 120° .
  • If you have a gas fireplace, turn the pilot off during the hot months
  • Keep your fridge and freezer full, even if you just use bottles of water. A full fridge uses less energy.
  • Run washers, dryers, and dishwashers only when fully loaded.
  • Wash your laundry with cold water.
  • Replace the air filters for your heating and cooling system monthly.


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Some of the most common causes of higher-than-expected energy bills are weather-related. Almost one-half of the energy we use in our homes is used for heating and cooling. Hot water heaters are the second largest users of our home energy, followed by refrigerators and freezers.

In cold weather, your energy bill may reflect:

  • Higher-than average heating system use.
  • Extended use of swimming pools and spa pumps.
  • Increased energy needed to keep refrigerators and freezers cold.
  • More cooking and hot showers due to visitors at home during the holidays.

Your energy bill may also be affected by:

  • More days than average in the billing period.
  • A previous unpaid balance.
  • Being in a variable rate plan.


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This and more information is available in the Help section located in the top right corner of MSA home page.



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Stream and MSA use several methods to ensure that your information is secure:

  • User ID and Password: Your User ID and password are unique identifiers that only you know. As long as you don’t share your user name and password with anyone, no one can view your bills or personal information.
  • SSL: we use Secure Socket Layers, which ensures that your connection and information are secure from outside inspection.
  • Encryption: we use 128 bit encryption to make your information unreadable as it passes over the Internet.
  • Automatic Sign Out: MSA automatically signs you out of a session if you are inactive for 20 minutes.


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In order to change your password on MSA, you must first log in using your existing username and password. Once you are logged in, access the “Change Password” link at the top of the My Profile tab.



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If you forget your username for My Stream Account:

  1. Click the Forgot Username link at the Login box on the MSA home page to retrieve your information.
  2. Enter your first and last name and the email chosen during registration.
  3. Choose either option 1 to get your user name in email, or option 2 by clicking “Answer Question” to answer the personal security questions.


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If you forget your password for My Stream Account, click the Forgot Password link at the Login box on the MSA home page.

Enter your username, the answer to the security question chosen during registration, and a current email address where a confirmation can be sent. If the security information provided is correct, you will be prompted to create a new password.



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In order to sign up on MSA, you will need the following:

  • A valid email address
  • Stream Energy account number
  • Last 4 digits of the Social Security Number associated to the account


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We recommend enrolling on ACH – Automated Draft via your My Stream Account because the system registers your information faster and it is more convenient for you to make changes or cancel ACH if you wish. However, you also have the option to enroll with a paper ACH form. Download ACH form here, and fax it back along with a void check to the fax number in the form.

If you would like to be removed from automated draft, you can simply opt out from you’re My Stream Account or send an ACH Removal form.



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If you have special needs that require you to have uninterrupted natural gas service, it is your responsibility to provide a written notification to our Customer Service department upon application for service.



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You can download the application form here but need to initiate and complete the application process through Atlanta Gas Light. Remember, the name on your gas bill should be the same one as the applicant’s name.



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Even with small projects in the garden or backyard, it’s important you call AGL before you dig to make sure you’re not digging where there are gas lines or other utility lines.

If you’re digging with mechanized equipment, the law requires you to call at least 48 hours before you dig.



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You will not receive a cancellation penalty if you are moving out from the premise and calling in advance to disconnect the gas service. Proper verification of such move may be required.



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Permanently disconnecting your gas service with Stream is easy and convenient. To disconnect your premise, please call Customer Service.



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We can definitely help! Although Stream is unable to transfer your services to a new premise at this time; however, if you are moving out of your premise and no longer need natural gas service at your former premise, we can process a turn-off on your former premise and a new enrollment in your new location. Simply contact our Customer Service Specialists, who will do their best to assist your needs



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Yes. AGL requires someone at least 18 years old to be present at the location to work the order.



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If you have medical conditions and are at risk of being disconnected, you may request payment assistance by the stated date of disconnection by calling Customer Service at 1-866-447-8732.



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If your gas service was disconnected for non-payment, you will need to pay your outstanding amount along with any applicable reconnection fees in order to be reconnected.

Given that AGL performs the reconnection orders, these are scheduled upon AGL’s workload and availability. If your gas service was shut off for non-payment, contact Customer Service at 1-866-447-8732.

After taking care of the amount for reconnection, our Customer Service Specialists will provide you with the available time slots for you to pick the one that better fits your schedule.



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Stream may authorize the shut off for non-payment of the gas service if the disconnection letter provided is past due. AGL may temporarily disconnect service in cases of emergencies or unsafe conditions.



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At this time, Stream does not offer promotions or discounted rates for senior citizens, however we manage very competitive prices.



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As a brand new customer with Stream, you are eligible to enroll in a special introductory rate in your first two invoices.

All subsequent months will be billed at Stream Energy’s then-current variable rate unless you renew to a fixed rate agreement.



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In a Fixed rate product, the price per term or “Energy Rate” will NOT change during the term of the contract, protecting you from market fluctuations. These plans may incur in Early Termination Fees if you switch providers, but generally offer lower rates than the variable plans.

In a Month-to-Month (or Variable) rate product, the price per term or “Energy Rate” can change from one month to the next because it is not contractual. It will fluctuate according to the offer and demand and natural gas price.



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If you are a current customer of Stream Energy and have received a bill from us, you will find this information on the top left-hand column of the bill, under the heading “Product Plan”. This will inform you what type of product plan you are on (i.e. Residential Fixed Rate), and under the “Current Stream Charges section”, there will be a header that states “Energy Rate”. That is the rate you pay per therm consumed.



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You may lock in now by visiting us online or call us at 1-866-447-8732.



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Customers with a total household income of $14,355 or less and are 65 years of age or older may qualify through Atlanta Gas Light to receive up to a $14.00 credit to their bill, applied to the AGL base charge portion.  The bill must be in the name of the senior who applies for the discount.

For more information, or if you’d like to apply for the discount, contact AGL inside Metro Atlanta at 770-994-1946 or outside Metro Atlanta at 1-800-427-5463.



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Yes. Budget Billing allows you even out your energy costs over the course of a year so your monthly payment is about the same and your budget is easier to manage.

You are billed based not on your actual, but the average usage of the previous year.  This means you may overpay in the low consumption months and underpay in the high consumption season. To enroll in Budget Billing, your residential account must be current.

To enroll in Budget Billing, you must be a Stream customer for at least 3 months without an outstanding balance. You may contact Customer Service for assistance at 1-866-447-8732. Please be aware that it may take up to 1 or 2 billing cycles for Average Billing to activate.



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Stream will require a cash, money order or credit card payment of the total unpaid bill. A return check fee will be assessed on your next bill. If there are 2 or more returned checks in the account within a 12 month period, you would no longer be able to pay by check or debit card.



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You may contact Customer Service for assistance at 1-866-447-8732 before the disconnection notice due date.



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If the invoice is not paid by its due date, a late charge of $10 or 1.5% of the total past due balance (whichever is greater) may be charged to your next bill. You will also receive a disconnection notice allowing 15 more days for the payment to post and avoid disconnection for non-payment.



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Each time you make a payment online or over the phone, you receive a confirmation number. Having that number gives you assurance that our system has received your transaction. You can use our self-service tools to verify if your payment is being processed. Just visit Payment History in My Stream Account online or use the automated telephone system.



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Stream Energy offers a variety of payment options to meet your needs, all of which are very simple!

  • Automated Payments:

Simplify your life by never calling to make your payment or mailing a check again! One of the easiest, more secure and convenient ways to pay your bill in Texas is to create a My Stream Account and schedule recurring ACH payments.

  • Pay online

No time to log in? Make a One-time Payment Online using your checking account, debit/credit/pre-paid card. Be advised that there will be a $2.95 convenience fee, and your payment will be posted on the same day. Make a payment now

  • Mail Us Your Payment

Stream provides a self-addressed envelope with your bill to return your payment. To avoid late fees, please mail your payment at least 3 business days before the due date specified on your bill and send your check along with your payment coupon to the following address:

Stream Georgia Gas

P.O. Box 80681

Atlanta, GA 30366

  • Pay By Phone

Make a payment with your checking account or debit/credit card by calling 1-866-447-8732 and following the voice prompts. Be advised that there will be a $2.95 convenience fee; payments made over the phone will be posted on the same day.



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If you are suddenly receiving a bill from a company other than Stream Energy and never consented for such, make sure you contact a Stream Energy Customer Service Specialist at 1-866-447-8732 and notify them of the situation. We will do everything on our end to regain you as our valued customer.



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Occasionally, actual meter readings are not made available. When that happens, we may estimate your energy use for the billing period based on your average historical usage. The next time your meter is read, we will determine your actual energy use and bill you accordingly.



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We will be glad to go over your bill with you and answer all your inquiries, but first ask yourself the following:

  • How much are you paying in cents per therm? In other words, what is your rate?
  • What service plan are you on? Variable Price or Fixed Rate? Now, pull up some bills from a few months ago and see if anything has changed. A Variable Price Plan can change without advanced notice. Remember, a Variable Price Plan may only be right for you if you wish to avoid a contract with an early termination fee. Otherwise, the risk you take is a potential fluctuating rate!
  • If you have access to last year’s bills, go back and compare last year’s bill for the same month or billing cycle and do an apples-to-apples comparison to see how they match up. Be mindful of your energy rate, any weather anomalies (last year may have been slightly warmer or cooler than this year for the same time period), and any changes in your consumption pattern.
  • For questions on how to save money in your bill, please contact our Customer Service at 1-866-447-8732.


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A balance transfer will include any outstanding charges waiting for a payment on the account. Once the past due amount is covered and your account is current, you should not see this item in your invoice.



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No. The base charge is unique to each home or business. It is calculated with allowances for how much gas each home consumed during the coldest period of the past year. Having enough pipe and storage capacity to meet every customer’s need during the coldest weather is the challenge AGL must meet. The base charge for each home varies with the size of the home and the types of gas appliances used.



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On the 20th of every month, AGL bills Stream and every marketer with a full base charge for every customer in our platform. This is a recurrent pass through charge you will see in your monthly bill, regardless of the number of days in the billing cycle. In total, you will receive 12 Base Charges per year.



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The base charge recovers Atlanta Gas Light company’s (AGLC) costs associated with delivering gas, maintaining and replacing the pipeline, storing purchased gas, meter-reading, customer service, and other costs associated with delivering natural gas to your home. All AGL charges are regulated and approved by the PSC and passed directly at cost from the marketers.



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Your natural gas bill is made up of three main factors – Transmission and distribution costs, the gas charge, and taxes.

These are key components you will find in your monthly bill:

 

  • Type of plan: You will be able to choose a natural gas plan with variable or fixed rates.
  • Energy (Per-therm) rate: the amount of gas you’ve consumed is measured by a therm, or a unit of heat. Stream will bill you for the amount of natural gas you’ve used multiplied by the per-therm rate.
  • Energy charge: This is the amount of gas you’ve used for this month’s billing cycle. It is based on the total therms and the plan you’ve signed up for.
  • Customer service fee: This Stream charge is to recover the cost to maintain and serve your account as a consumer.
  • AGL Base Charge: this covers the associated costs for delivering the gas to your house and maintaining the pipelines and meters.
  • Federal, state, and local taxes.

There may also be assessed penalty fees for insufficient funds or payment not accepted by your bank; a late charge, if your natural gas bill is past due; or an early termination fee, if you end your contract early on a fixed-rate plan. New or returning customers may be subject to a service connection charge and/or re-connection fees after being shut off for non-pay.



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In Georgia, invoices will not be generated unless we receive consumption (billable consumption) from AGL. Readings may be skipped for many reasons including weather, bad dog, locked fence, and etcetera.

Once AGL sends the readings, we will bill you for the skipped billing cycles.



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Simply open a My Stream Account, you will be able to view your monthly invoices online and stop receiving paper bills. From MSA you can conveniently view, download, and print your current and previous invoices at any time.

You can also request a copy of your current invoice through our phone automated system.

If you decided to receive paper bills, be aware of the following:

  • It can take 3 business days for the postal service to deliver it to your billing address.
  • Your billing cycles can vary depending on when we receive the readings form AGL, reason for which your bill may be generated and sent a few days later than other months.


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In Georgia, payment is due 20 calendar days after the date the bill is issued. Invoice is due and payable on or before the due date printed on the bill



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You will find your customer account number in the upper left hand corner of your Stream bill. This identifies your account number in our records. Please use this number when requesting information about your account.



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Residential deposits can be refunded in full after 6 consecutive months of on-time payments. Alternatively, your deposit will be refunded when your account is closed, after generating your final bill and deducting any outstanding balance.



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Do not attempt to pay the deposit by mail or pay station. If you have questions or would like to pay your deposit via credit or debit card, our Customer Service Specialists are ready to assist you. Please call 1-866-447-8732 to remit payment for deposit.



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Of course! Not meeting the minimum credit score requirements only leads to one difference – a deposit. The good news is, after 6 months of good payment history, you get your deposit back.



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All customers who initiate the enrollment process with Stream Energy will undergo a credit check. If Stream Energy’s minimum requirement is not met, a deposit must be received before the switching and/or enrollment process can begin.

You will be notified of a deposit requirement during the Quality Control call and receive a notification by mail.



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After completing the enrollment you can call Quality Control later on during the day.

  • English: 1-866-861-5167
  • Spanish: 1-866-861-5560

Hours of Operation: 24 hours a day, seven days a week.

If you do are not able to complete the QC within 24 hours, our automated system will call you back to reach you.

Also, you can complete the Quality Control questions live with one of our Customer Service Specialists.



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The Quality Control call is a series of questions, which serves as a verification and authorization of your intent to switch or start a new service with Stream.

All customers must complete the QC call regardless of the enrollment method or type. This is to ensure the customer has legitimately enrolled and is processed to the correct premise.



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In the event you need to cancel or change your appointment date to turn on your gas service, please contact Stream Energy at least one business prior to the scheduled date of your appointment.



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You may be required to pay connection fees from AGL and Stream for up to $50.00, which will reflect on your first bill.



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If you’re new to the Georgia AGL market, or are a first-time homeowner and do not have a previous gas marketer, simply click here to Enroll for Service and select the option ‘New Service-Turn On’.



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No. You do not need to contact your current marketer to cancel. Please note that you are still responsible for any and all charges billed, including cancellation penalties from your current provider until the switch is complete.



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The switching process takes an average of 10 to 30 days to complete. Once you have successfully completed the Quality Control process and satisfied all credits requirements, then your switch request will be submitted to AGL for processing. If your switch request is submitted before the 20th of the month, then you will become an active Stream Energy customer on the 1st of the upcoming month. However, if your switch request is submitted after the 20th of the month, then you will become active with Stream Energy on the 1st of the following month.



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You may switch once every 12 month period without being assessed a fee. If you switch more than once every 12 months, a $7.50 fee may be charged.



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Do not worry; we can fix it for you. Call Customer Service at 1-866-447-8732 and one of our Specialists will help you enroll again with the correct address and will take care of returning the other one to its rightful provider.



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Your AGL number is an account number that AGL assigns to all natural gas service delivery end points. It is unique to your meter and to your premise. The AGL Account Number can be found on any bill (whether from Stream Energy or your previous gas company).

If you cannot locate your AGL number, you may contact either your current natural gas company or AGL at one of the following contact numbers:

Inside Atlanta: 770-994-1946

Outside Atlanta Metro Area: 1-877-427-4321 



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At Stream, we have a strict privacy policy and wouldn’t ask you for such personal information if it wasn’t necessary or for your own benefit. We will use this information to determine the need for a deposit. The reason we do our best to get all the information necessary is to do a thorough credit check, and not charge you with a deposit when it is not needed. We also ask for your information so we can make sure it’s really you when you call back to ask questions or make changes to your service.



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The customer’s name will be the person showing on the natural gas bill, and should match the name of that person showing on their Social Security card. This streamlines our background check and keeps delays from happening.



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Stream Energy is an American retail electricity and natural gas firm headquartered in Dallas, TX, active in the Texas, Georgia, Washington, D.C., Pennsylvania, Maryland, New Jersey and New York deregulated energy markets.  We are committed to being the industry leader in customer loyalty, built upon excellent customer service, competitive utility rates and innovative products. But our true point of difference is the priority we place on our relationships with our customers and business partners. Rather than employing a “one size fits all” mentality or viewing our customers simply as “rate payers,” our team of industry experts strive to understand your unique requirements and work to design and deliver creative solutions to exceed your expectations.

We know we have to earn your trust; that we have to work hard to get your business and work hard to keep it. That is exactly why we provide excellent customer service and competitive energy rates compared to other Georgia electric companies.



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Click here and give us your zip code, we will show you what plans we have in your area so you can start saving!



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Doing business with us is now easier than ever. Simply click here to Enroll for Service, and become one step closer to becoming a customer



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If you smell gas, quickly get away from the area until you can no longer smell the gas and call Atlanta Gas Light (AGL) at its 24-hour emergency number: 1-877-427-4321 (outside metro Atlanta) or 770-907-4231 (in metro Atlanta).

Or, call 9-1-1 if you can’t remember the AGL number.



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Atlanta Gas Light is in the process of installing automated meter reading (AMR) devices on all their customers’ natural gas meters. This project will be completed over the next few years.

Automated meter reading is convenient and reliable. To read your natural gas meter, AGL will no longer need to go into your yard unless maintenance is required. It reduces the need for estimated bills – you are charged for the exact amount of natural gas your home or business consumes. There is no direct charge for installation and does not require the interruption of service. AMR cuts down on the number of vehicles on the road, reducing carbon footprint.

The AMR technology will allow Atlanta Gas Light to read meters remotely; however, they may need access to your property occasionally for maintenance.



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Natural Gas consumption is determined by your local distribution company (LDC), either in-person or by electronic means, when they read your natural gas meter each month. The gas you use each month is measured in therms. Your therm consumption is determined by reading your meter each month and subtracting the previous month’s reading. The previous and the current month’s readings are shown on your monthly bill.



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Natural gas deregulation in Georgia applies exclusively to Atlanta Gas Light Company’s (AGLC) service area. Only those who reside in the AGLC’s service area are benefited by natural gas deregulation.



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No. Regardless of which company you choose, your natural gas will continue to be delivered safely and reliably by AGL (your LDC), which is regulated by the Georgia Public Service Commission.



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Stream Energy, licensed to re-sell natural gas, will serve as your direct contact for gas service issues, bill you for the energy used and the pass-through charges associated to the transmission and distribution of the natural gas.



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Atlanta Gas Light (AGL) is the LDC for the deregulated counties in Georgia; AGL owns the pipeline system through which natural gas is distributed to residential and commercial consumers. Stream provides the gas that AGL transports through its pipelines to you. AGL also installs and reads the meter at your home or business, which is why you will contact them in case of emergencies regarding gas leaking from the pipes.



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LDC stands for Local Distribution Company. They maintain and physically supply gas to the final consumer through their pipelines. They connect, disconnect, and perform monthly meter readings.



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In a regulated energy market, only one big company, referred to as a utility, owns the entire infrastructure utilized to distribute the natural gas. The same utility is responsible for buying it from the generation companies, selling the gas to the end-user, and distributing it to your home.

Deregulation simply means that you have the power to choose the company you want to buy electricity or natural gas from. No matter which company you buy from, the electricity and natural gas is then transmitted to your home by the utility that owns the entire infrastructure and makes repairs when things go wrong.

Deregulation means a competitive market, and that you no longer have to go with one single provider designated by the area you live in, but have the opportunity to find a lower price and better customer service.



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If you are an IA and a Stream customer needing and need assistance on your own bill or Stream account, our Customer Service Specialists can answer all your inquiries between 8:00 a.m. to 9:00 p.m. ET, Monday through Friday. You may reach them at 1-866-447-8732.

If you want to follow up on a customer you enrolled, you can call Associate Support Line at 214-800-4500 (Monday – Friday / 7:00 a.m. – 6:00 p.m. CT)



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Visit myignite.com to learn more about Ignite and how to become an Ignite Associate. You can also call Associate Support Line at 214-800-4500 (Monday – Friday / 7:00 a.m. – 6:00 p.m. CT)



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Ignite, powered by Stream Energy, provides sales and marketing for Stream through a multi-level marketing strategy.

Ignite involves a simple, yet powerful, concept: Enroll a few customers and teach others to do the same. You get paid for helping people save money and make money, earning both immediate and long-term residual income.



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Contacting Stream is easy.  Logging in and viewing your account information online, or using our frequently asked questions, can help you obtain the answers to your important inquiries immediately.

If you still require assistance, our Customer Service Specialists will gladly answer your inquiries between 8:00 a.m. to 9:00 p.m. ET, Monday through Friday. You may reach them at 1-866-543-4642.



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To help us build a relationship with you, we need to check if you’re in our service area. Please click here  and enter your zip code in the space provided.



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Fees assessed due to the late payment of an invoice.


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The last and final bill for which you will be financially responsible for paying and ensuring you have a zero balance. Failure to make your account current by paying your Final Bill may result in Stream Energy taking further legal and remedial actions toward recovering such expenses incurred by you as a customer. If you wish to have your Final Bill mailed to you at your new address, then please contact Customer Care or make the adjustment online using your My Stream Account athttps://myaccount.streamenergy.net/.



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In the Summer:

  • Save up to 16% by turning up your AC 1-2° — save even more when you use a programmable thermostat. Every degree above 78 can save you up to 8% on your energy bill.
  • Setting your AC to a very low temperature does not make your house cool down faster. It just wastes energy.
  • Use fans. They make a room feel 4-6° cooler.

In the Winter:

  • Turn down your heat 1-2° or as low as is comfortable — save even more when you use a programmable thermostat.
  • When you are asleep or out of the house, turn your thermostat back 10° to 15° for eight hours can save you up to 10% on your heating bills.
  • Save up to 5% by turning your electric water heater down 10°.

In Any Season:

  • If you are in a variable rate plan, consider locking into a lower rate by changing to a fixed rate agreement.
  • Keep your fridge and freezer full, even if you just use bottles of water. A full fridge uses less energy.
  • Run washers, dryers, and dishwashers only when fully loaded.
  • Wash your laundry with cold water.
  • Replace traditional light bulbs with compact fluorescent bulbs (CFLs). These new bulbs use 75% less electricity. They also produce 90% less heat. They pay for themselves and can save you up to $30 per bulb over the life of the bulb.


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Some of the most common causes of higher-than-expected energy bills are weather-related.

In hot weather, your bill may reflect:

  • Higher-than average air conditioning use.
  • Extended use of swimming pool and spa pumps.
  • Increased energy needed to keep refrigerators and freezers cold.

In cold weather, you may use more energy when:

  • Heating systems are in use more.
  • Portable electric heaters are in use.
  • More lighting is required for longer nights.
  • Holiday lighting and appliances are used for entertaining.

Your energy bill may also affect by:

  • More days than average in the billing period.
  • A previous unpaid balance.
  • Being in a variable rate plan


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If you move, your agreement with Stream will be cancelled. Please get in contact with your local utility and they will notify us.

If you’d like to continue trusting us with your business in your new address, you must establish service in your new home with the local utility company prior to switching back to Stream. Once you have your new account number, please re-enroll online or call us at 1-877-369-8150.



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First, ensure that you are safe. Also, DO NOT try to restore gas service yourself or touch any equipment. Instead, call your local utility company



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First, ensure that you are safe. If there are downed power lines, DO NOT go near them. Also, DO NOT try to restore electricity yourself or touch any equipment. Instead, call your local utility company.



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Since RH rates are based on season and usage, it depends on a combination of both. Stream Energy will historically offer savings for low to average usage levels but it will depend on actual usage by season. RH customers should consider their personal usage patterns before switching to Stream Energy.



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At this time we only offer an R rate option but some RH customers may still find it advantageous to switch to Stream Energy depending on their personal usage pattern.



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This information is located on your current utility bill.



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R – (Residential) is a residential customer who uses something other than electricity as their winter heating source, i.e. – natural gas heater. These customers will have peak usage during the summer period due to their air conditioning demand.

RH – (Residential Heating) is a residential customer who uses electricity as their winter heating source. These customers will have peak usage during the winter period due to their electric heating source.



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Stream Energy’s renewable energy comes from a combination of the following sources: solar photovoltaic, solar thermal, wind power, low-impact hydropower, geothermal energy, biologically derived methane gas, fuel cells, biomass energy, coal mine methane, large scale hydropower, waste coal, distributed generation systems, demand-side management, municipal solid waste, generation of electricity utilizing by-products of the pulping process and wood, and integrated combined coal gasification technology. You may lock in now by visiting us online or contact our Contract Renewal line at 1-877-369-8180.



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We do not advise cancelling a contract prior to the expiration date, but if the need arises, we recommend you to contact our Contract Renewal line at 1-877-369-8180. They can help review your options and make the best decision for you and your family. Our fixed rate agreements typically carry an Early Cancellation Fee that is a fixed amount, depending up on the length of the agreement that you sign. Our variable month-to-month plans, on the other hand, do not carry an Early Cancellation Fee. They are an attractive option for customers looking for flexibility or the ability to cancel at any time



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Simply click here to see our current competitively-priced offers. We have several to choose from to meet your needs. Choose the service plan you like. Have your account information handy in order to make the process fast and easy.



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Absolutely. You will receive multiples notices to inform you of the upcoming expiration date of your contract as well as the options that are available to you. We will attempt to notify you via email, phone call and a letter.

Our goal is to help you safely transition to your next fixed rate without experiencing a spike in your utility bills, which can occur if one fixed rate agreement expires prior to locking-in a subsequent fixed rate agreement. With your help, we will make sure this does not happen to you.



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Once you’ve locked into an agreement, you can change your fixed rate agreement to a different plan by paying the Early Cancellation Fee. Sometimes, this proves cost-effective and advantageous for a customer. Typically, though, it is not wise to change your fixed plan prior to the expiration date since an Early Cancellation Fee will almost always apply. Stream Energy makes every effort to provide very competitive options on a timely basis for fixed rate products. We do this by immediately pre-purchasing the power necessary to serve you for the entire length of your fixed rate agreement. As soon as you lock-in with Stream Energy, we immediately purchase that energy on your behalf. For that reason, it is difficult for us to allow our customers to freely change rates after committing to a fixed rate agreement of a certain length and rate. 



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You have made a wise choice by seeking peace of mind and price-certainty when it comes to locking in your energy rate. Simply click here. When you choose the service plan you like, please have your account information handy. If you prefer to discuss your options with a trained specialist, you can contact our Contract Renewal line at 1-877-369-8180. We are standing by to help you make the right decision for you and your family, quickly and easily.



A |

Simply click here. When you choose the service plan you like, please have your account information handy. If you prefer to discuss your options with a trained specialist, you can contact our Contract Renewal line at 1-877-369-8180. We are standing by to help you make the right decision for you and your family, quickly and easily.



A |

Stream offers Budget Billing to customers in every single market! You can sign up for Budget Billing once you become a Stream Energy customer. This canhelp to even out your energy costs over the course of a year so your monthly payment is about the same and your budget is easier to manage. If you are on Budget Billing with your previous provider, you must true-up your account when you switch to Stream Energy. Depending on various factors, including season, this action may cause a credit or debit with the previous provider.

To enroll in Budget Billing, contact Customer Service for assistance at 1-877-369-8150.



A |

Since your local utility issues residential electrical bills and oversees collections, your local utility also establishes the policy about late payments and can provide you with that information.



A |

Stream Energy and your local utility understand that there are times when you could use some assistance in meeting your financial obligations. When it comes to your electricity bill, we’re here to help. The local utility company handles all Customer Assistance Programs. Please contact them to see what options are available to you.



A |

All payments should be made directly to your local utility by following the instructions on your bill.



A |

You can find your next meter read date on your current energy bill. If you do not have your current energy bill you can call your local utility company to get this information. They will be happy to provide this information for you.



A |

If you have questions about the energy supply charges or the transmission and distribution charges on your bill, you will continue to contact your local utility company just as you always have. For questions about your rate or contract, you can contact Stream Energy at 1-877-369-8150. 



A |

No. You will still receive one bill from your local utility company with your energy charges and your distribution charges. Stream Energy partners with your local utility company to include all of your energy charges that are owed each month on a single bill. That way, it is easy to keep up with and know exactly how much you owe without having to track down multiple bills each month. Pay your full balance each month to your local utility, and they will work with us to make sure the portion of your payment for Stream Energy is accounted for. 



A |

No. Stream Energy will notify your utility company that you have decided to switch your energy supplier, and then the utility company will notify your current energy supplier. It is a seamless process that requires nothing further from you after you complete Stream Energy’s quick and easy enrollment process.



A |

No. You will not experience a change in service quality. If you experience an outage or gas leak, your service will be restored just as quickly as every other house on your block, regardless of your energy provider. The reliability of the energy service at your premise will remain the same as it has always been.



A |

Your switch will usually be finalized anywhere from 16 to 45 days. This is because the switch is completed by your local utility company (not Stream Energy) the next time they read your meter. If your next meter date is outside of 16 days from the date you submitted your switch request, then you will be switched on that date. If your next meter read cycle is within 16 days from the date you request your switch, then the meter reader will finalize your switch on the first meter reading date that is outside of the next 16 days. 



A |

Your switch will usually be finalized anywhere from 16 to 45 days. This is because the switch is completed by your local utility company (not Stream Energy) the next time they read your meter. If your next meter read date is outside of 16 days from the date you submitted your switch request, then you will be switched on that date. If your next meter read cycle is within 16 days from the date you request your switch, then the meter reader will finalize your switch on the first meter reading date that is outside of the next 16 days. 



A |

Switching to Stream Energy is free for you and your family. There are no fees associated with switching. Prior to switching, we recommend that you contact your previous provider to confirm you will not be subject to an Early Cancellation Fee if you switch immediately.



A |

You can find your utility account number on your current energy bill. If you do not have your current energy bill, you can call your local utility company to get this information. They will be happy to provide it to you.



A |

To become a part of the Stream Energy family, you need to have an active utility account at the location you are requesting energy service. Your current utility account number will remain the same no matter which competitive supplier you select. By providing this number, Stream Energy can confirm the completion of your switch in a timely and responsible fashion.



A |

The customer’s name will be the person showing on the local utility bill.



A |

Doing business with us is now easier than ever.  Simply click here to Enroll for Service, and become one step closer to becoming a customer.

You can also enroll over the phone with a Customer Service Specialist by calling After you sign a new contract, you will receive a mailer from ERCOT confirming your switch. Once you receive the confirmation, you will have three business days to change your mind. The switch to your new provider will happen automatically within seven business days. There will be no lapse in your service. You will receive your first electric bill from your new electric company on the following billing cycle.After you sign a new contract, you will receive a mailer from ERCOT confirming your switch. Once you receive the confirmation, you will have three business days to change your mind. The switch to your new provider will happen automatically within seven business days. There will be no lapse in your service. You will receive your first electric bill from your new electric company on the following billing cycle.877-369-8150.

Please have your utility account number handy. The process is quick, easy, and usually only takes about 4 minutes to complete a request for service. There are no credit checks and no deposits involved. We look forward to serving you.



A |

No. Regardless of which company you choose, your electricity will continue to be delivered safely and reliably by your local utility.



A |

You are shopping for a company that provides first-class customer service, should you ever need anything, along with competitively-priced rate plans that can be customized to the needs of you and your family. You also want a supplier that views you as more than just a rate-payer and instead, values its relationship with you as a consumer and a person.



A |

A Local Distribution Company is the utility that is involved in the delivery of natural gas to consumers within a specific geographic area. The LDC, or utility, is responsible for all things pertaining to the servicing of gas to your premise, such as reading your meter, disconnecting and reconnecting your service, and responding to emergencies in the event of an outage.



A |

This is the “old utility” described above. This is the utility that owns and operates the equipment, infrastructure, and facilities that transmit and distribute electricity to your premise – that is, the poles and wires you see outside your residence, including your meter. The EDC, or utility, is responsible for all things pertaining to the servicing of electricity to your premise, such as reading your meter, disconnecting and reconnecting your power, and responding to emergencies in the event of a power outage.



A |

In the past, one utility company provided all parts of your energy service—from the generation of energy to the transportation and distribution. The utility also billed you for your energy.

With deregulation, the retail supply of electricity and gas — that is, the actual “energy” supplied to your home or business – is now opened to competition among various retailers who compete to provide better service and prices. What that means is that you can now choose your energy supplier. Deregulated retail supply includes customer service, rate plans and other customer incentive programs. When companies compete for your business, you as the consumer see the benefit through competitively priced offerings. Even after you switch to a new retail supplier, you’re still able to enjoy the same reliability that you did in the past.



A |

If you are an IA and a Stream customer needing assistance on your own bill, please call your local utility. For questions about your rate and plan, our Customer Service Specialists can answer all inquiries between 8:00 a.m. to 9:00 p.m. ET, Monday through Friday. You may reach them at 877-369-8150.

If you want to follow up on a customer you enrolled, please call Associate Support at 214-800-4500 (Monday – Friday / 7:00 a.m. – 6:00 p.m. CT)



A |

Visit myignite.com to learn more about Ignite and how to become an Ignite Associate. You can also call Associate Support Line at 214-800-4500 (Monday – Friday / 7:00 a.m. – 6:00 p.m. CT)



A |

Ignite, powered by Stream Energy, provides sales and marketing for Stream through a multilevel marketing strategy.

Ignite involves a simple, yet powerful, concept: Enroll a few customers and teach others to do the same. You get paid for helping people save money and make money, earning both immediate and long-term residual income.



A |

Contacting Stream is easy.  Logging in and viewing your account information online or using our frequently asked questions can help you obtain the answers to your important inquiries immediately.

If you still require assistance, our Customer Service Specialists will gladly answer your inquiries between 8:00 a.m. to 9:00 p.m. ET, Monday through Friday. You may reach them at 877-369-8150.



A |

To help us build a relationship with you, we need to check if you’re in our service area. Please click here and enter your zip code in the space provided.



A |

Stream Energy is an American retail electricity and natural gas firm headquartered in Dallas, TX, active in the Texas, Georgia, Washington D.C., Pennsylvania, Maryland, New Jersey and New York deregulated energy markets.  As a leading Pennsylvania electric company we are committed to being the industry leader in customer loyalty, built upon excellent customer service, competitive utility rates and innovative products. But our true point of difference is the priority we place on our relationships with our customers and business partners. Rather than employing a “one size fits all” mentality or viewing our customers simply as “rate payers,” our team of industry experts strive to understand your unique requirements and work to design and deliver creative solutions to exceed your expectations.

We know we have to earn your trust; that we have to work hard to get your business and work hard to keep it. That is exactly why we provide excellent customer service and competitive energy rates compared to other Pennsylvania electric companies.



A |

In the Summer:

  • Save up to 16% by turning up your AC 1-2° — save even more when you use a programmable thermostat. Every degree above 78 can save you up to 8% on your energy bill.
  • Setting your AC to a very low temperature does not make your house cool down faster. It just wastes energy.
  • Use fans. They make a room feel 4-6° cooler.

In the Winter:

  • Turn down your heat 1-2° or as low as is comfortable — save even more when you use a programmable thermostat.
  • When you are asleep or out of the house, turn your thermostat back 10° to 15° for eight hours can save you up to 10% on your heating bills.
  • Save up to 5% by turning your electric water heater down 10°.

In any Season:

  • If you are in a variable rate plan, consider locking into a lower rate by changing to a fixed rate agreement.
  • Keep your fridge and freezer full, even if you just use bottles of water. A full fridge uses less energy.
  • Run washers, dryers, and dishwashers only when fully loaded.
  • Wash your laundry with cold water.
  • Replace traditional light bulbs with compact fluorescent bulbs (CFLs). These new bulbs use 75% less electricity. They also produce 90% less heat. They pay for themselves and can save you up to $30 per bulb over the life of the bulb.


A |

Some of the most common causes of higher-than-expected energy bills are weather-related.

In hot weather, your bill may reflect:

  • Higher-than average air conditioning use.
  • Extended use of swimming pool and spa pumps.
  • Increased energy needed to keep refrigerators and freezers cold.

In cold weather, you may use more energy when:

  • Heating systems are in use more.
  • Portable electric heaters are in use.
  • More lighting is required for longer nights.
  • Holiday lighting and appliances are used for entertaining.

Your energy bill may also affect by:

  • More days than average in the billing period.
  • A previous unpaid balance.
  • Being in a variable rate plan.


A |

If you move, your agreement with Stream will be cancelled. Please get in contact with your local utility and they will notify us.

If you’d like to continue trusting us with your business in your new address, you must establish service in your new home with the local utility company prior to switching back to Stream. Once you have your new account number, please re-enroll online or call us at 1-877-369-8150.



A |

First, ensure that you are safe. Also, DO NOT try to restore gas service yourself or touch any equipment. Instead, call your local utility company.



A |

First, ensure that you are safe. If there are downed power lines, DO NOT go near them. Also, DO NOT try to restore electricity yourself or touch any equipment. Instead, call your local utility company.



A |

As a brand new customer with Stream you may be eligible at the moment of enrolling to a special introductory rate in your first invoice.

All subsequent months will be billed at Stream Energy’s then-current variable rate unless you renew to a fixed rate agreement.



A |

Stream Energy’s renewable energy comes from a combination of the following sources: solar photovoltaic, solar thermal, wind power, low-impact hydropower, geothermal energy, biologically derived methane gas, fuel cells, biomass energy, coal mine methane, large scale hydropower, waste coal, distributed generation systems, demand-side management, municipal solid waste, generation of electricity utilizing by-products of the pulping process and wood, and integrated combined coal gasification technology. You may lock in now by visiting us online or contact our Contract Renewal line at 1-877-369-8180.



A |

We may charge you an Early Cancellation Fee if you cancel prior to the expiration date of your contract.



A |

Simply click here to see our current competitively-priced offers. We have several to choose from to meet your needs. Choose the service plan you like. Have your account information handy in order to make the process fast and easy.



A |

Absolutely. You will receive multiples notices to inform you of the upcoming expiration date of your contract as well as the options that are available to you. We will attempt to notify you via email, phone call and a letter.

Our goal is to help you safely transition to your next fixed rate without experiencing a spike in your utility bills, which can occur if one fixed rate agreement expires prior to locking-in a subsequent fixed rate agreement. With your help, we will make sure this does not happen to you.



A |

Once you’ve locked into an agreement, you can change your fixed rate agreement to a different plan by paying the Early Cancellation Fee. Sometimes, this proves cost-effective and advantageous for a customer. Typically, though, it is not wise to change your fixed plan prior to the expiration date since an Early Cancellation Fee will almost always apply. Stream Energy makes every effort to provide very competitive options on a timely basis for fixed rate products. We do this by immediately pre-purchasing the power necessary to serve you for the entire length of your fixed rate agreement. As soon as you lock-in with Stream Energy, we immediately purchase that energy on your behalf. For that reason, it is difficult for us to allow our customers to freely change rates after committing to a fixed rate agreement of a certain length and rate.



A |

You have made a wise choice by seeking peace of mind and price-certainty when it comes to locking in your energy rate. Simply click here. When you choose the service plan you like, please have your account information handy. If you prefer to discuss your options with a trained specialist, you can contact our Contract Renewal line at 1-877-369-8180. We are standing by to help you make the right decision for you and your family, quickly and easily.



A |

Simply click here. When you choose the service plan you like, please have your account information handy. If you prefer to discuss your options with a trained specialist, you can contact our Contract Renewal line at 1-877-369-8180. We are standing by to help you make the right decision for you and your family, quickly and easily.



A |

Stream offers Budget Billing to customers in every single market! You can sign up for Budget Billing once you become a Stream Energy customer. This can help to even out your energy costs over the course of a year so your monthly payment is about the same and your budget is easier to manage. If you are on Budget Billing with your previous provider, you must true-up your account when you switch to Stream Energy. Depending on various factors, including season, this action may cause a credit or debit with the previous provider.

To enroll in Budget Billing, contact Customer Service for assistance at 1-877-369-8150.



A |

Since your local utility issues residential electrical bills and oversees collections, your local utility also establishes the policy about late payments and can provide you with that information.



A |

Stream Energy and your local utility understand that there are times when you could use some assistance in meeting your financial obligations. When it comes to your electricity bill, we’re here to help. The local utility company handles all Customer Assistance Programs. Please contact them to see what options are available to you.



A |

All payments should be made directly to your local utility by following the instructions on your bill.



A |

You can find your next meter read date on your current energy bill. If you do not have your current energy bill you can call your local utility company to get this information. They will be happy to provide this information for you.



A |

If you have questions about the energy supply charges or distribution charges on your bill, you will continue to contact your local utility company just as you always have.

For questions about your rate or contract, you can contact Stream Energy at 1-877-369-8150.



A |

No. You will still receive one bill from your local utility company with your energy charges and your distribution charges. The utility company will include all of your energy charges that are owed each month on a single bill. That way, it is easy to keep up with and know exactly how much you owe without having to track down multiple bills each month. Continue to pay your full balance each month to your local utility company.



A |

No. Stream Energy will notify your utility company that you have decided to switch your energy supplier and then the utility company will notify your current energy supplier. It is a seamless process that requires nothing further from you after you complete Stream Energy’s quick and easy enrollment process.



A |

No. You will not experience a change in service quality. If you experience an outage or gas leak, your service will be restored just as quickly as every other house on your block regardless of your energy provider. The reliability of the energy service at your premise will remain the same as it has always been.



A |

Your switch will usually be finalized anywhere from 12 to 42 days. This is because the switch is completed by your local utility company (not Stream Energy) the next time they read your meter. If your next meter date is outside of 12 days from the date you submitted your switch request, then you will be switched on that date. If your next meter read cycle is within 12 days from the date you request your switch, then the meter reader will finalize your switch on the first meter reading date that is outside of the next 12 days.



A |

Your switch will usually be finalized anywhere from 12 to 42 days. This is because the switch is completed by your local utility company (not Stream Energy) the next time they read your meter. If your next meter date is outside of 12 days from the date you submitted your switch request, then you will be switched on that date. If your next meter read cycle is within 12 days from the date you request your switch, then the meter reader will finalize your switch on the first meter reading date that is outside of the next 12 days.



A |

Switching to Stream Energy is free for you and your family. There are no fees associated with switching. Prior to switching, we recommend that you contact your previous provider to confirm you will not be subject to an Early Cancellation Fee if you switch immediately.



A |

You can find your utility account number on your current energy bill. If you do not have your current energy bill you can call your local utility company to get this information. They will be happy to provide it to you.



A |

To become a part of the Stream Energy family, you need to have an active utility account at the location you are requesting energy service. Your current utility account number will remain the same no matter which competitive supplier you select. By providing this number, Stream Energy can confirm the completion of your switch in a timely and responsible fashion.



A |

The customer’s name will be the person showing on the present electric provider’s bill, and should match the name of that person showing on their Social Security card. This streamlines our background check and keeps delays from happening.



A |

Doing business with us is now easier than ever. Simply click here to Enroll for Service, and become one step closer to becoming a customer.
You can also enroll over the phone with a Customer Service Specialist by calling 877-369-8150.
Please have your utility account number handy. The process is quick, easy, and usually only takes about 4 minutes to complete a request for service. There are no credit checks and no deposits involved. We look forward to serving you.



A |

No. Regardless of which company you choose, your electricity will continue to be delivered safely and reliably by your local utility.



A |

You are shopping for a company that provides first-class customer service, should you ever need anything, along with competitively-priced rate plans that can be customized to the needs of you and your family. You also want a supplier that views you as more than just a rate-payer and instead, values its relationship with you as a consumer and a person.



A |

A Local Distribution Company is the utility that is involved in the delivery of natural gas to consumers within a specific geographic area. The LDC, or utility, is responsible for all things pertaining to the servicing of gas to your premise, such as reading your meter, disconnecting and reconnecting your service, and responding to emergencies in the event of an outage.



A |

This is the “old utility” described above. This is the utility that owns and operates the equipment, infrastructure, and facilities that transmit and distribute electricity to your premise – that is, the poles and wires you see outside your residence, including your meter. The EDC, or utility, is responsible for all things pertaining to the servicing of electricity to your premise, such as reading your meter, disconnecting and reconnecting your power, and responding to emergencies in the event of a power outage.



A |

In the past, one utility company provided all parts of your energy service—from the generation of energy to the transportation and distribution. The utility also billed you for your energy.

With deregulation, the retail supply of electricity and gas — that is, the actual “energy” supplied to your home or business is now opened to competition among various retailers who compete to provide better service and prices. What that means is that you can now choose your energy supplier. Deregulated retail supply includes customer service, rate plans and other customer incentive programs. When companies compete for your business, you as the consumer see the benefit through competitively priced offerings. Even after you switch to a new retail supplier, you’re still able to enjoy the same reliability that you did in the past.



A |

If you are an IA and a Stream customer needing assistance on your own bill, please call your local utility. For questions about your rate and plan, our Customer Service Specialists can answer all inquiries between 8:00 a.m. to 9:00 p.m. ET, Monday through Friday. You may reach them at 877-369-8150.

If you want to follow up on a customer you enrolled, please call Associate Support at 214-800-4500 (Monday – Friday / 7:00 a.m. – 6:00 p.m. CT)



A |

Visit www.myignite.com to learn more about Ignite and how to become an Ignite Associate. You can also call Associate Support Line at 214-800-4500 (Monday – Friday / 7:00 a.m. – 6:00 p.m. CT)



A |

Ignite, powered by Stream Energy, provides sales and marketing for Stream through a multilevel marketing strategy.

Ignite involves a simple, yet powerful, concept: Enroll a few customers and teach others to do the same. You get paid for helping people save money and make money, earning both immediate and long-term residual income.



A |

Contacting Stream is easy. Logging in and viewing your account information online, or using our frequently asked questions, can help you obtain the answers to your important inquiries immediately.

If you still require assistance, our Customer Service Specialists will gladly answer your inquiries between 8:00 a.m. to 9:00 p.m. ET, Monday through Friday. You may reach them at 877-369-8150.



A |

Stream Energy is an American retail electricity and natural gas firm headquartered in Dallas, TX., active in the Texas, Georgia, Washington D.C., Pennsylvania, Maryland, New Jersey and New York deregulated energy markets.  To help us build a relationship with you, we need to check if you’re in our service area. Please click here and enter your zip code in the space provided.



A |

In the Summer:

  • Save up to 16% by turning up your AC 1-2° — save even more when you use a programmable thermostat. Every degree above 78 can save you up to 8% on your energy bill.
  • Setting your AC to a very low temperature does not make your house cool down faster. It just wastes energy.
  • Use fans. They make a room feel 4-6° cooler.

 

In the Winter:

  • Turn down your heat 1-2° or as low as is comfortable — save even more when you use a programmable thermostat.
  • When you are asleep or out of the house, turn your thermostat back 10° to 15° for eight hours can save you up to 10% on your heating bills.
  • Save up to 5% by turning your electric water heater down 10°.

 

In Any Season:

  • If you are in a variable rate plan, consider locking into a lower rate by changing to a fixed rate agreement.
  • Keep your fridge and freezer full, even if you just use bottles of water. A full fridge uses less energy.
  • Run washers, dryers, and dishwashers only when fully loaded.
  • Wash your laundry with cold water.
  • Replace traditional light bulbs with compact fluorescent bulbs (CFLs). These new bulbs use 75% less electricity. They also produce 90% less heat. They pay for themselves and can save you up to $30 per bulb over the life of the bulb.

 



A |

Some of the most common causes of higher-than-expected energy bills are weather-related.

In hot weather, your bill may reflect:

  • Higher-than average air conditioning use.
  • Extended use of swimming pool and spa pumps.
  • Increased energy needed to keep refrigerators and freezers cold.

In cold weather, you may use more energy when:

  • Heating systems are in use more.
  • Portable electric heaters are in use.
  • More lighting is required for longer nights.
  • Holiday lighting and appliances are used for entertaining.

Your energy bill may also affect by:

  • More days than average in the billing period.
  • A previous unpaid balance.
  • Being in a variable rate plan


A |

If you move, your agreement with Stream will be cancelled. Please get in contact with your local utility and they will notify us.

If you’d like to continue trusting us with your business in your new address, you must establish service in your new home with the local utility company prior to switching back to Stream. Once you have your new account number, please re-enroll online or call us at 1-877-369-8150.



A |

First, ensure that you are safe. Also, DO NOT try to restore gas service yourself or touch any equipment. Instead, call your local utility company



A |

First, ensure that you are safe. If there are downed power lines, DO NOT go near them. Also, DO NOT try to restore electricity yourself or touch any equipment. Instead, call your local utility company.



A |

Since RH rates are based on season and usage, it depends on a combination of both. Stream Energy will historically offer savings for low to average usage levels but it will depend on actual usage by season. RH customers should consider their personal usage patterns before switching to Stream Energy.



A |

At this time we only offer an R rate option but some RH customers may still find it advantageous to switch to Stream Energy depending on their personal usage pattern.



A |

This information is located on your current utility bill.



A |

R – (Residential) is a residential customer who uses something other than electricity as their winter heating source, i.e. – natural gas heater. These customers will have peak usage during the summer period due to their air conditioning demand.

RH – (Residential Heating) is a residential customer who uses electricity as their winter heating source. These customers will have peak usage during the winter period due to their electric heating source.



A |

Stream Energy’s renewable energy comes from a combination of the following sources: solar photovoltaic, solar thermal, wind power, low-impact hydropower, geothermal energy, biologically derived methane gas, fuel cells, biomass energy, coal mine methane, large scale hydropower, waste coal, distributed generation systems, demand-side management, municipal solid waste, generation of electricity utilizing by-products of the pulping process and wood, and integrated combined coal gasification technology. You maylock in now by visiting us online or call us at 1-877-369-8150.



A |

We do not advise cancelling a contract prior to the expiration date, but if the need arises, we recommend you contact our Contract Renewal line at 1-877-369-8180. They can help review your options and make the best decision for you and your family. Our fixed rate agreements typically carry an Early Cancellation Fee that is a fixed amount, depending up on the length of the agreement that you sign. Our variable month-to-month plans, on the other hand, do not carry an Early Cancellation Fee. They are an attractive option for customers looking for flexibility or the ability to cancel at any time.



A |

Simply click here to see our current competitively-priced offers. We have several to choose from to meet your needs. Choose the service plan you like. Have your account information handy in order to make the process fast and easy.



A |

Absolutely. You will receive multiples notices to inform you of the upcoming expiration date of your contract as well as the options that are available to you. We will attempt to notify you via email, phone call and a letter.

Our goal is to help you safely transition to your next fixed rate without experiencing a spike in your utility bills, which can occur if one fixed rate agreement expires prior to locking-in a subsequent fixed rate agreement. With your help, we will make sure this does not happen to you.



A |

Once you’ve locked into an agreement, you can change your fixed rate agreement to a different plan by paying the Early Cancellation Fee. Sometimes, this proves cost-effective and advantageous for a customer. Typically, though, it is not wise to change your fixed plan prior to the expiration date since an Early Cancellation Fee will almost always apply. Stream Energy makes every effort to provide very competitive options on a timely basis for fixed rate products. We do this by immediately pre-purchasing the power necessary to serve you for the entire length of your fixed rate agreement. As soon as you lock-in with Stream Energy, we immediately purchase that energy on your behalf. For that reason, it is difficult for us to allow our customers to freely change rates after committing to a fixed rate agreement of a certain length and rate. 



A |

You have made a wise choice by seeking peace of mind and price-certainty when it comes to locking in your energy rate. Simply click here. When you choose the service plan you like, please have your account information handy. If you prefer to discuss your options with a trained specialist, you can contact our Contract Renewal line at 1-877-369-8180. We are standing by to help you make the right decision for you and your family, quickly and easily.



A |

Simply click here. When you choose the service plan you like, please have your account information handy. If you prefer to discuss your options with a trained specialist, you can contact our Contract Renewal line at 1-877-369-8180. We are standing by to help you make the right decision for you and your family, quickly and easily.



A |

Stream offers Budget Billing to customers in every single market! You can sign up for Budget Billing once you become a Stream Energy customer. The can help to even out your energy costs over the course of a year so your monthly payment is about the same and your budget is easier to manage. If you are on Budget Billing with your previous provider, you must true-up your account when you switch to Stream Energy. Depending on various factors, including season, this action may cause a credit or debit with the previous provider.

To enroll in Budget Billing contact Customer Service for assistance at 1-877-369-8150.



A |

Since your local utility issues residential electrical bills and oversees collections, your local utility also establishes the policy about late payments and can provide you with that information.



A |

Stream Energy and your local utility understand that there are times when you could use some assistance in meeting your financial obligations. When it comes to your electricity bill, we’re here to help. The local utility company handles all Customer Assistance Programs. Please contact them to see what options are available to you.



A |

All payments should be made directly to your local utility by following the instructions on your bill.



A |

You can find your next meter read date on your current energy bill. If you do not have your current energy bill you can call your local utility company to get this information. They will be happy to provide this information for you.



A |

If you have questions about the energy supply charges or the transmission and distribution charges on your bill, you will continue to contact your local utility company just as you always have. For questions about your rate or contract, you can contact Stream Energy at 1-877-369-8150. 



A |

No. You will still receive one bill from your local utility company with your energy charges and your distribution charges. Stream Energy partners with your local utility company to include all of your energy charges that are owed each month on a single bill. That way, it is easy to keep up with and know exactly how much you owe without having to track down multiple bills each month. Pay your full balance each month to your local utility, and they will work with us to make sure the portion of your payment for Stream Energy is accounted for. 



A |

No. Stream Energy will notify your utility company that you have decided to switch your energy supplier, and then the utility company will notify your current energy supplier. It is a seamless process that requires nothing further from you after you complete Stream Energy’s quick and easy enrollment process.



A |

No. You will not experience a change in service quality. If you experience an outage or gas leak, your service will be restored just as quickly as every other house on your block, regardless of your energy provider. The reliability of the energy service at your premise will remain the same as it has always been.



A |

Example: For a customer to be switched to a supplier on their expected meter reading date of May, the utility must receive the enrollment request prior to the first business day of April but after the first business day of March. 



A |

Your switch will usually be finalized anywhere from 20 to 50 days. This is because the switch is completed by your local utility company (not Stream Energy) the next time they read your meter. If your next meter date is outside of 20 days from the date you submitted your switch request, then you will be switched on that date. If your next meter read cycle is within 20 days from the date you request your switch, then the meter reader will finalize your switch on the first meter reading date that is outside of the next 20 days. 



A |

Switching to Stream Energy is free for you and your family. There are no fees associated with switching. Prior to switching, we recommend that you contact your previous provider to confirm you will not be subject to an Early Cancellation Fee if you switch immediately.



A |

You can find your utility account number on your current energy bill. If you do not have your current energy bill, you can call your local utility company to get this information. They will be happy to provide it to you.



A |

To become a part of the Stream Energy family, you need to have an active utility account at the location you are requesting energy service. Your current utility account number will remain the same no matter which competitive supplier you select. By providing this number, Stream Energy can confirm the completion of your switch in a timely and responsible fashion.



A |

The customer’s name will be the person showing on the local utility bill.



A |

Doing business with us is now easier than ever. Simply click here to Enroll for Service, and become one step closer to becoming a customer.

You can also enroll over the phone with a Customer Service Specialist by calling After you sign a new contract, you will receive a mailer from ERCOT confirming your switch. Once you receive the confirmation, you will have three business days to change your mind. The switch to your new provider will happen automatically within seven business days. There will be no lapse in your service. You will receive your first electric bill from your new electric company on the following billing cycle.After you sign a new contract, you will receive a mailer from ERCOT confirming your switch. Once you receive the confirmation, you will have three business days to change your mind. The switch to your new provider will happen automatically within seven business days. There will be no lapse in your service. You will receive your first electric bill from your new electric company on the following billing cycle.877-369-8150.

Please have your utility account number handy. The process is quick, easy, and usually only takes about 4 minutes to complete a request for service. There are no credit checks and no deposits involved. We look forward to serving you.



A |

No. Regardless of which company you choose, your electricity will continue to be delivered safely and reliably by your local utility.



A |

You are shopping for a company that provides first-class customer service, should you ever need anything, along with competitively-priced rate plans that can be customized to the needs of you and your family. You also want a supplier that views you as more than just a rate-payer and instead, values its relationship with you as a consumer and a person.



A |

A Local Distribution Company is the utility that is involved in the delivery of natural gas to consumers within a specific geographic area. The LDC, or utility, is responsible for all things pertaining to the servicing of gas to your premise, such as reading your meter, disconnecting and reconnecting your service, and responding to emergencies in the event of an outage.



A |

This is the “old utility” described above. This is the utility that owns and operates the equipment, infrastructure, and facilities that transmit and distribute electricity to your premise – that is, the poles and wires you see outside your residence, including your meter. The EDC, or utility, is responsible for all things pertaining to the servicing of electricity to your premise, such as reading your meter, disconnecting and reconnecting your power, and responding to emergencies in the event of a power outage.



A |

In the past, one utility company provided all parts of your energy service—from the generation of energy to the transportation and distribution. The utility also billed you for your energy.

With deregulation, the retail supply of electricity and gas — that is, the actual “energy” supplied to your home or business – is now opened to competition among various retailers who compete to provide better service and prices. What that means is that you can now choose your energy supplier. Deregulated retail supply includes customer service, rate plans and other customer incentive programs. When companies compete for your business, you as the consumer see the benefit through competitively priced offerings. Even after you switch to a new retail supplier, you’re still able to enjoy the same reliability that you did in the past.



A |

If you are an IA and a Stream customer needing assistance on your own bill, please call your local utility. For questions about your rate and plan, our Customer Service Specialists can answer all inquiries between 8:00 a.m. to 9:00 p.m. ET, Monday through Friday. You may reach them at 877-369-8150.

If you want to follow up on a customer you enrolled, please call Associate Support at 214-800-4500 (Monday – Friday / 7:00 a.m. – 6:00 p.m. CT)



A |

Visit myignite.com to learn more about Ignite and how to become an Ignite Associate. You can also call Associate Support Line at 214-800-4500 (Monday – Friday / 7:00 a.m. – 6:00 p.m. CT)



A |

Ignite, powered by Stream Energy, provides sales and marketing for Stream through a multilevel marketing strategy.

Ignite involves a simple, yet powerful, concept: Enroll a few customers and teach others to do the same. You get paid for helping people save money and make money, earning both immediate and long-term residual income.



A |

Contacting Stream is easy.  Logging in and viewing your account information online or using our frequently asked questions can help you obtain the answers to your important inquiries immediately.

If you still require assistance, our Customer Service Specialists will gladly answer your inquiries between 8:00 a.m. to 9:00 p.m. ET, Monday through Friday. You may reach them at 1-877-369-8150.



A |

To help us build a relationship with you, we need to check if you’re in our service area. Please click here and enter your zip code in the space provided.



A |

Stream Energy is an American retail electricity and natural gas firm headquartered in Dallas, TX, active in the Texas, Georgia, Washington DC, Pennsylvania, Maryland, New Jersey and New York deregulated energy markets.  We are committed to being the industry leader in customer loyalty, built upon excellent customer service, competitive utility rates and innovative products. But our true point of difference is the priority we place on our relationships with our customers and business partners. Rather than employing a “one size fits all” mentality or viewing our customers simply as “rate payers,” our team of industry experts strive to understand your unique requirements and work to design and deliver creative solutions to exceed your expectations.

We know we have to earn your trust; that we have to work hard to get your business and work hard to keep it. That is exactly why we provide excellent customer service and competitive energy rates compared to other New Jersey electric companies.



A |

In the Summer:

  • Save up to 16% by turning up your AC 1-2° — save even more when you use a programmable thermostat. Every degree above 78 can save you up to 8% on your energy bill.
  • Setting your AC to a very low temperature does not make your house cool down faster. It just wastes energy.
  • Use fans. They make a room feel 4-6° cooler.

In the Winter:

  • Turn down your heat 1-2° or as low as is comfortable — save even more when you use a programmable thermostat.
  • When you are asleep or out of the house, turn your thermostat back 10° to 15° for eight hours can save you up to 10% on your heating bills.
  • Save up to 5% by turning your electric water heater down 10°.

 

In Any Season:

  • If you are in a variable rate plan, consider locking into a lower rate by changing to a fixed rate agreement.
  • Keep your fridge and freezer full, even if you just use bottles of water. A full fridge uses less energy.
  • Run washers, dryers, and dishwashers only when fully loaded.
  • Wash your laundry with cold water.
  • Replace traditional light bulbs with compact fluorescent bulbs (CFLs). These new bulbs use 75% less electricity. They also produce 90% less heat. They pay for themselves and can save you up to $30 per bulb over the life of the bulb.


A |

Some of the most common causes of higher-than-expected energy bills are weather-related.

In hot weather, your bill may reflect:

  • Higher-than average air conditioning use.
  • Extended use of swimming pool and spa pumps.
  • Increased energy needed to keep refrigerators and freezers cold.

In cold weather, you may use more energy when:

  • Heating systems are in use more.
  • Portable electric heaters are in use.
  • More lighting is required for longer nights.
  • Holiday lighting and appliances are used for entertaining.

Your energy bill may also affect by:

  • More days than average in the billing period.
  • A previous unpaid balance.
  • Being in a variable rate plan


A |

If you move, your agreement with Stream will be cancelled. Please get in contact with your local utility and they will notify us.

If you’d like to continue trusting us with your business in your new address, you must establish service in your new home with the local utility company prior to switching back to Stream. Once you have your new account number, please re-enroll online or call us at 1-877-369-8150.



A |

First, ensure that you are safe. Also, DO NOT try to restore gas service yourself or touch any equipment. Instead, call your local utility company



A |

First, ensure that you are safe. If there are downed power lines, DO NOT go near them. Also, DO NOT try to restore electricity yourself or touch any equipment. Instead, call your local utility company.



A |

Since RH rates are based on season and usage, it depends on a combination of both. Stream Energy will historically offer savings for low to average usage levels but it will depend on actual usage by season. RH customers should consider their personal usage patterns before switching to Stream Energy.



A |

At this time we only offer an R rate option but some RH customers may still find it advantageous to switch to Stream Energy depending on their personal usage pattern.



A |

This information is located on your current utility bill.



A |

R – (Residential) is a residential customer who uses something other than electricity as their winter heating source, i.e. – natural gas heater. These customers will have peak usage during the summer period due to their air conditioning demand.

RH – (Residential Heating) is a residential customer who uses electricity as their winter heating source. These customers will have peak usage during the winter period due to their electric heating source.



A |

Stream Energy’s renewable energy comes from a combination of the following sources: solar photovoltaic, solar thermal, wind power, low-impact hydropower, geothermal energy, biologically derived methane gas, fuel cells, biomass energy, coal mine methane, large scale hydropower, waste coal, distributed generation systems, demand-side management, municipal solid waste, generation of electricity utilizing by-products of the pulping process and wood, and integrated combined coal gasification technology. You may lock in now by visiting us online or call us at 1-877-369-8150.



A |

We do not advise cancelling a contract prior to the expiration date, but if the need arises, we recommend you contact our Contract Renewal line at 1-877-369-8180. They can help you review your options and make the best decision for you and your family. Our fixed rate agreements typically carry an Early Cancellation Fee that is a fixed amount, depending up on the length of the agreement that you sign. Our variable month-to-month plans, on the other hand, do not carry an Early Cancellation Fee. They are an attractive option for customers looking for flexibility or the ability to cancel at any time



A |

Absolutely. You will receive multiples notices to inform you of the upcoming expiration date of your contract as well as the options that are available to you. We will attempt to notify you via email, phone call and a letter.

Our goal is to help you safely transition to your next fixed rate without experiencing a spike in your utility bills, which can occur if one fixed rate agreement expires prior to locking-in a subsequent fixed rate agreement. With your help, we will make sure this does not happen to you.

What products do you currently offer?

Simply click here to see our current competitively-priced offers. We have several to choose from to meet your needs. Choose the service plan you like. Have your account information handy in order to make the process fast and easy.



A |

Once you’ve locked into an agreement, you can change your fixed rate agreement to a different plan by paying the Early Cancellation Fee. Sometimes, this proves cost-effective and advantageous for a customer. Typically, though, it is not wise to change your fixed plan prior to the expiration date since an Early Cancellation Fee will almost always apply. Stream Energy makes every effort to provide very competitive options on a timely basis for fixed rate products. We do this by immediately pre-purchasing the power necessary to serve you for the entire length of your fixed rate agreement. As soon as you lock-in with Stream Energy, we immediately purchase that energy on your behalf. For that reason, it is difficult for us to allow our customers to freely change rates after committing to a fixed rate agreement of a certain length and rate. 



A |

You have made a wise choice by seeking peace of mind and price-certainty when it comes to locking in your energy rate. Simply click here. When you choose the service plan you like, please have your account information handy. If you prefer to discuss your options with a trained specialist, you can contact our Contract Renewal line at 1-877-369-8180. We are standing by to help you make the right decision for you and your family, quickly and easily.



A |

Simply click here. When you choose the service plan you like, please have your account information handy. If you prefer to discuss your options with a trained specialist, you can contact our Contract Renewal line at 1-877-369-8180. We are standing by to help you make the right decision for you and your family, quickly and easily.



A |

Stream offers Budget Billing to customers in every single market! You can sign up for Budget Billing once you become a Stream Energy customer. This can help to even out your energy costs over the course of a year so your monthly payment is about the same and your budget is easier to manage. If you are on Budget Billing with your previous provider, you must true-up your account when you switch to Stream Energy. Depending on various factors, including season, this action may cause a credit or debit with the previous provider.

To enroll in Budget Billing, contact Customer Service for assistance at 1-877-369-8150.



A |

Since your local utility issues residential electrical bills and oversees collections, your local utility also establishes the policy about late payments and can provide you with that information.



A |

Stream Energy and your local utility understand that there are times when you could use some assistance in meeting your financial obligations. When it comes to your electricity bill, we’re here to help. The local utility company handles all Customer Assistance Programs. Please contact them to see what options are available to you.



A |

All payments should be made directly to your local utility by following the instructions on your bill.



A |

You can find your next meter read date on your current energy bill. If you do not have your current energy bill you can call your local utility company to get this information. They will be happy to provide this information for you.



A |

If you have questions about the energy supply charges or the transmission and distribution charges on your bill, you will continue to contact your local utility company just as you always have. For questions about your rate or contract, you can contact Stream Energy at 1-877-369-8150. 



A |

No. You will still receive one bill from your local utility company with your energy charges and your distribution charges. Stream Energy partners with your local utility company to include all of your energy charges that are owed each month on a single bill. That way, it is easy to keep up with and know exactly how much you owe without having to track down multiple bills each month. Pay your full balance each month to your local utility, and they will work with us to make sure the portion of your payment for Stream Energy is accounted for. 



A |

No. Stream Energy will notify your utility company that you have decided to switch your energy supplier, and then the utility company will notify your current energy supplier. It is a seamless process that requires nothing further from you after you complete Stream Energy’s quick and easy enrollment process.



A |

No. You will not experience a change in service quality. If you experience an outage or gas leak, your service will be restored just as quickly as every other house on your block, regardless of your energy provider. The reliability of the energy service at your premise will remain the same as it has always been.



A |

Your switch will usually be finalized anywhere from 15 to 45 days. This is because the switch is completed by your local utility company (not Stream Energy) the next time they read your meter. If your next meter date is outside of 15 days from the date you submitted your switch request, then you will be switched on that date. If your next meter read cycle is within 15 days from the date you request your switch, then the meter reader will finalize your switch on the first meter reading date that is outside of the next 15 days. 



A |

Your switch will usually be finalized anywhere from 15 to 45 days. This is because the switch is completed by your local utility company (not Stream Energy) the next time they read your meter. If your next meter date is outside of 15 days from the date you submitted your switch request, then you will be switched on that date. If your next meter read cycle is within 15 days from the date you request your switch, then the meter reader will finalize your switch on the first meter reading date that is outside of the next 15 days. 



A |

Switching to Stream Energy is free for you and your family. There are no fees associated with switching. Prior to switching, we recommend that you contact your previous provider to confirm you will not be subject to an Early Cancellation Fee if you switch immediately.



A |

You can find your utility account number on your current energy bill. If you do not have your current energy bill, you can call your local utility company to get this information. They will be happy to provide it to you.



A |

To become a part of the Stream Energy family, you need to have an active utility account at the location you are requesting energy service. Your current utility account number will remain the same no matter which competitive supplier you select. By providing this number, Stream Energy can confirm the completion of your switch in a timely and responsible fashion.



A |

The customer’s name will be the person showing on the local utility bill.



A |

Doing business with us is now easier than ever. Simply click here to Enroll for Service, and become one step closer to becoming a customer.

You can also enroll over the phone with a Customer Service Specialist by calling After you sign a new contract, you will receive a mailer from ERCOT confirming your switch. Once you receive the confirmation, you will have three business days to change your mind. The switch to your new provider will happen automatically within seven business days. There will be no lapse in your service. You will receive your first electric bill from your new electric company on the following billing cycle.After you sign a new contract, you will receive a mailer from ERCOT confirming your switch. Once you receive the confirmation, you will have three business days to change your mind. The switch to your new provider will happen automatically within seven business days. There will be no lapse in your service. You will receive your first electric bill from your new electric company on the following billing cycle.877-369-8150.

Please have your utility account number handy. The process is quick, easy, and usually only takes about 4 minutes to complete a request for service. There are no credit checks and no deposits involved. We look forward to serving you.



A |

No. Regardless of which company you choose, your electricity will continue to be delivered safely and reliably by your local utility.



A |

You are shopping for a company that provides first-class customer service, should you ever need anything, along with competitively-priced rate plans that can be customized to the needs of you and your family. You also want a supplier that views you as more than just a rate-payer and instead, values its relationship with you as a consumer and a person.



A |

A Local Distribution Company is the utility that is involved in the delivery of natural gas to consumers within a specific geographic area. The LDC, or utility, is responsible for all things pertaining to the servicing of gas to your premise, such as reading your meter, disconnecting and reconnecting your service, and responding to emergencies in the event of an outage.



A |

This is the “old utility” described above. This is the utility that owns and operates the equipment, infrastructure, and facilities that transmit and distribute electricity to your premise – that is, the poles and wires you see outside your residence, including your meter. The EDC, or utility, is responsible for all things pertaining to the servicing of electricity to your premise, such as reading your meter, disconnecting and reconnecting your power, and responding to emergencies in the event of a power outage.



A |

In the past, one utility company provided all parts of your energy service—from the generation of energy to the transportation and distribution. The utility also billed you for your energy.

With deregulation, the retail supply of electricity and gas — that is, the actual “energy” supplied to your home or business – is now opened to competition among various retailers who compete to provide better service and prices. What that means is that you can now choose your energy supplier. Deregulated retail supply includes customer service, rate plans and other customer incentive programs. When companies compete for your business, you as the consumer see the benefit through competitively priced offerings. Even after you switch to a new retail supplier, you’re still able to enjoy the same reliability that you did in the past.



A |

If you are an IA and a Stream customer needing assistance on your own bill, please call your local utility. For questions about your rate and plan, our Customer Service Specialists can answer all inquiries between 8:00 a.m. to 9:00 p.m. ET, Monday through Friday. You may reach them at 877-369-8150.

If you want to follow up on a customer you enrolled, please call Associate Support at 214-800-4500 (Monday – Friday / 7:00 a.m. – 6:00 p.m. CT)



A |

Visit myignite.com to learn more about Ignite and how to become an Ignite Associate. You can also call Associate Support Line at 214-800-4500 (Monday – Friday / 7:00 a.m. – 6:00 p.m. CT)



A |

Ignite, powered by Stream Energy, provides sales and marketing for Stream through a multilevel marketing strategy.

Ignite involves a simple, yet powerful, concept: Enroll a few customers and teach others to do the same. You get paid for helping people save money and make money, earning both immediate and long-term residual income.



A |

Contacting Stream is easy.  Logging in and viewing your account information online or using our frequently asked questions can help you obtain the answers to your important inquiries immediately.

If you still require assistance, our Customer Service Specialists will gladly answer your inquiries between 8:00 a.m. to 9:00 p.m. ET, Monday through Friday. You may reach them at 877-369-8150.



A |

To help us build a relationship with you, we need to check if you’re in our service area. Please click here and enter your zip code in the space provided.



A |

Stream Energy is an American retail electricity and natural gas firm headquartered in Dallas, TX, active in the Texas, Georgia, Washington DC, Pennsylvania, Maryland, New Jersey and New York deregulated energy markets.  We are committed to being the industry leader in customer loyalty, built upon excellent customer service, competitive utility rates and innovative products. But our true point of difference is the priority we place on our relationships with our customers and business partners. Rather than employing a “one size fits all” mentality or viewing our customers simply as “rate payers,” our team of industry experts strive to understand your unique requirements and work to design and deliver creative solutions to exceed your expectations.

We know we have to earn your trust; that we have to work hard to get your business and work hard to keep it. That is exactly why we provide excellent customer service and competitive energy rates compared to other New York electric companies.



A |

In the Summer:

  • Save up to 16% by turning up your AC 1-2° — save even more when you use a programmable thermostat. Every degree above 78 can save you up to 8% on your energy bill.
  • Setting your AC to a very low temperature does not make your house cool down faster. It just wastes energy.
  • Use fans. They make a room feel 4-6° cooler.

In the Winter:

  • Turn down your heat 1-2° or as low as is comfortable — save even more when you use a programmable thermostat.
  • When you are asleep or out of the house, turn your thermostat back 10° to 15° for eight hours can save you up to 10% on your heating bills.
  • Save up to 5% by turning your electric water heater down 10°.

In Any Season:

  • If you are in a variable rate plan, consider locking into a lower rate by changing to a fixed rate agreement.
  • Keep your fridge and freezer full, even if you just use bottles of water. A full fridge uses less energy.
  • Run washers, dryers, and dishwashers only when fully loaded.
  • Wash your laundry with cold water.
  • Replace traditional light bulbs with compact fluorescent bulbs (CFLs). These new bulbs use 75% less electricity. They also produce 90% less heat. They pay for themselves and can save you up to $30 per bulb over the life of the bulb.


A |

Some of the most common causes of higher-than-expected energy bills are weather-related.

In hot weather, your bill may reflect:

  • Higher-than average air conditioning use.
  • Extended use of swimming pool and spa pumps.
  • Increased energy needed to keep refrigerators and freezers cold.

In cold weather, you may use more energy when:

  • Heating systems are in use more.
  • Portable electric heaters are in use.
  • More lighting is required for longer nights.
  • Holiday lighting and appliances are used for entertaining.

Your energy bill may also affect by:

  • More days than average in the billing period.
  • A previous unpaid balance.
  • Being in a variable rate plan


A |

If you move, your agreement with Stream will be cancelled. Please get in contact with your local utility and they will notify us.

If you’d like to continue trusting us with your business in your new address, you must establish service in your new home with the local utility company prior to switching back to Stream. Once you have your new account number, please re-enroll online or call us at 1-877-369-8150.



A |

First, ensure that you are safe. Also, DO NOT try to restore gas service yourself or touch any equipment. Instead, call your local utility company.



A |

First, ensure that you are safe. If there are downed power lines, DO NOT go near them. Also, DO NOT try to restore electricity yourself or touch any equipment. Instead, call your local utility company.



A |

Since RH rates are based on season and usage, it depends on a combination of both. Stream Energy will historically offer savings for low to average usage levels, but it will depend on actual usage by season. RH customers should consider their personal usage patterns before switching to Stream Energy.



A |

At this time we only offer an R rate option, but some RH customers may still find it advantageous to switch to Stream Energy depending on their personal usage pattern.



A |

This information is located on your current utility bill.



A |

R – (Residential) is a residential customer who uses something other than electricity as their winter heating source, i.e. – natural gas heater. These customers will have peak usage during the summer period due to their air conditioning demand.

RH – (Residential Heating) is a residential customer who uses electricity as their winter heating source. These customers will have peak usage during the winter period due to their electric heating source.



A |

Stream Energy’s renewable energy comes from a combination of the following sources: solar photovoltaic, solar thermal, wind power, low-impact hydropower, geothermal energy, biologically derived methane gas, fuel cells, biomass energy, coal mine methane, large scale hydropower, waste coal, distributed generation systems, demand-side management, municipal solid waste, generation of electricity utilizing by-products of the pulping process and wood, and integrated combined coal gasification technology. You may lock in now by visiting us online or contact our Contract Renewal line at 1-877-369-8180.



A |

We do not advise cancelling a contract prior to the expiration date, but if the need arises, we recommend you contact our Contract Renewal line at 1-877-369-8180. They can help review your options and make the best decision for you and your family. Our fixed rate agreements typically carry an Early Cancellation Fee that is a fixed amount, depending up on the length of the agreement that you sign. Our variable month-to-month plans, on the other hand, do not carry an Early Cancellation Fee. They are an attractive option for customers looking for flexibility or the ability to cancel at any time.



A |

Simply click here to see our current competitively-priced offers. We have several to choose from to meet your needs. Choose the service plan you like. Have your account information handy in order to make the process fast and easy.



A |

Absolutely. You will receive multiples notices to inform you of the upcoming expiration date of your contract as well as the options that are available to you. We will attempt to notify you via email, phone call and a letter.

Our goal is to help you safely transition to your next fixed rate without experiencing a spike in your utility bills, which can occur if one fixed rate agreement expires prior to locking-in a subsequent fixed rate agreement. With your help, we will make sure this does not happen to you.



A |

Once you’ve locked into an agreement, you can change your fixed rate agreement to a different plan by paying the Early Cancellation Fee. Sometimes, this proves cost-effective and advantageous for a customer. Typically, though, it is not wise to change your fixed plan prior to the expiration date since an Early Cancellation Fee will almost always apply. Stream Energy makes every effort to provide very competitive options on a timely basis for fixed rate products. We do this by immediately pre-purchasing the power necessary to serve you for the entire length of your fixed rate agreement. As soon as you lock-in with Stream Energy, we immediately purchase that energy on your behalf. For that reason, it is difficult for us to allow our customers to freely change rates after committing to a fixed rate agreement of a certain length and rate.



A |

You have made a wise choice by seeking peace of mind and price-certainty when it comes to locking in your energy rate. Simply click here. When you choose the service plan you like, please have your account information handy. If you prefer to discuss your options with a trained specialist, you can contact our Contract Renewal line at 1-877-369-8180. We are standing by to help you make the right decision for you and your family, quickly and easily.



A |

Simply click here. When you choose the service plan you like, please have your account information handy. If you prefer to discuss your options with a trained specialist, you can contact our Contract Renewal line at 1-877-369-8180. We are standing by to help you make the right decision for you and your family, quickly and easily.



A |

Stream offers Budget Billing to customers in every single market! You can sign up for Budget Billing once you become a Stream Energy customer. This can help to even out your energy costs over the course of a year so your monthly payment is about the same and your budget is easier to manage. If you are on Budget Billing with your previous provider, you must true-up your account when you switch to Stream Energy. Depending on various factors, including season, this action may cause a credit or debit with the previous provider.

To enroll in Budget Billing, contact Customer Service for assistance at 1-877-369-8150.



A |

Since your local utility issues residential electrical bills and oversees collections, your local utility also establishes the policy about late payments and can provide you with that information.



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Stream Energy and your local utility understand that there are times when you could use some assistance in meeting your financial obligations. When it comes to your electricity bill, we’re here to help. The local utility company handles all Customer Assistance Programs. Please contact them to see what options are available to you.



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All payments should be made directly to your local utility by following the instructions on your bill.



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You can find your next meter read date on your current energy bill. If you do not have your current energy bill you can call your local utility company to get this information. They will be happy to provide this information for you.



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If you have questions about the energy supply charges or the transmission and distribution charges on your bill, you will continue to contact your local utility company just as you always have. For other questions about your rate or contract, you can contact Stream Energy at 1-877-369-8150.



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No. You will still receive one bill from your local utility company with your energy charges and your distribution charges. Stream Energy partners with your local utility company to include all of your energy charges that are owed each month on a single bill. That way, it is easy to keep up with and know exactly how much you owe without having to track down multiple bills each month. Pay your full balance each month to your local utility, and they will work with us to make sure the portion of your payment for Stream Energy is accounted for.



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No. Stream Energy will notify your utility company that you have decided to switch your energy supplier, and then the utility company will notify your current energy supplier. It is a seamless process that requires nothing further from you after you complete Stream Energy’s quick and easy enrollment process.



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No. You will not experience a change in service quality. If you experience an outage or gas leak, your service will be restored just as quickly as every other house on your block, regardless of your energy provider. The reliability of the energy service at your premise will remain the same as it has always been.



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The price to compare is the price per kilowatt hour (kWh) or the price per Therm your local utility company will charge for the energy charge portion of your of your bill.



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Your switch will usually be finalized anywhere from 12 to 42 days. This is because the switch is completed by your local utility company (not Stream Energy) the next time they read your meter. If your next meter date is outside of 12 days from the date you submitted your switch request, then you will be switched on that date. If your next meter read cycle is within 12 days from the date you request your switch, then the meter reader will finalize your switch on the first meter reading date that is outside of the next 12 days.



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Switching to Stream Energy is free for you and your family. There are no fees associated with switching. Prior to switching, we recommend that you contact your previous provider to confirm you will not be subject to an Early Cancellation Fee if you switch immediately.



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You can find your utility account number on your current energy bill. If you do not have your current energy bill, you can call your local utility company to get this information. They will be happy to provide it to you.



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To become a part of the Stream Energy family, you need to have an active utility account at the location you are requesting energy service. Your current utility account number will remain the same no matter which competitive supplier you select. By providing this number, Stream Energy can confirm the completion of your switch in a timely and responsible fashion.



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The customer’s name will be the person showing on the local utility bill.



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Doing business with us is now easier than ever. Simply click here to Enroll for Service, and become one step closer to becoming a customer.

You can also enroll over the phone with a Customer Service Specialist by calling After you sign a new contract, you will receive a mailer from ERCOT confirming your switch. Once you receive the confirmation, you will have three business days to change your mind. The switch to your new provider will happen automatically within seven business days. There will be no lapse in your service. You will receive your first electric bill from your new electric company on the following billing cycle.After you sign a new contract, you will receive a mailer from ERCOT confirming your switch. Once you receive the confirmation, you will have three business days to change your mind. The switch to your new provider will happen automatically within seven business days. There will be no lapse in your service. You will receive your first electric bill from your new electric company on the following billing cycle.877-369-8150.

Please have your utility account number handy. The process is quick, easy, and usually only takes about 4 minutes to complete a request for service. There are no credit checks and no deposits involved. We look forward to serving you.



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No. Regardless of which company you choose, your electricity will continue to be delivered safely and reliably by your local utility.



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You are shopping for a company that provides first-class customer service, should you ever need anything, along with competitively-priced rate plans that can be customized to the needs of you and your family. You also want a supplier that views you as more than just a rate-payer and instead, values its relationship with you as a consumer and a person.



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A Local Distribution Company is the utility that is involved in the delivery of natural gas to consumers within a specific geographic area. The LDC, or utility, is responsible for all things pertaining to the servicing of gas to your premise, such as reading your meter, disconnecting and reconnecting your service, and responding to emergencies in the event of an outage.



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This is the “old utility” described above. This is the utility that owns and operates the equipment, infrastructure, and facilities that transmit and distribute electricity to your premise – that is, the poles and wires you see outside your residence, including your meter. The EDC, or utility, is responsible for all things pertaining to the servicing of electricity to your premise such as reading your meter, disconnecting and reconnecting your power, and responding to emergencies in the event of a power outage.



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In the past, one utility company provided all parts of your energy service—from the generation of energy to the transportation and distribution. The utility also billed you for your energy.

With deregulation, the retail supply of electricity and gas — that is, the actual “energy” supplied to your home or business –  is now opened to competition among various retailers who compete to provide better service and prices. What that means is that you can now choose your energy supplier. Deregulated retail supply includes customer service, rate plans and other customer incentive programs. When companies compete for your business, you as the consumer see the benefit through competitively priced offerings. Even after you switch to a new retail supplier, you’re still able to enjoy the same reliability that you did in the past.



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If you are an IA and a Stream customer needing assistance on your own bill, please call your local utility. For questions about your rate and plan, our Customer Service Specialists can answer all inquiries between 8:00 a.m. to 9:00 p.m. ET, Monday through Friday. You may reach them at 877-369-8150.

If you want to follow up on a customer you enrolled, please call Associate Support at 214-800-4500 (Monday – Friday / 7:00 a.m. – 6:00 p.m. CT)



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Visit www.myignite.com to learn more about Ignite and how to become an Ignite Associate. You can also call Associate Support Line at 214-800-4500 (Monday – Friday / 7:00 a.m. – 6:00 p.m. CT)



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Ignite, powered by Stream Energy, provides sales and marketing for Stream through a multi-level marketing strategy.

Ignite involves a simple, yet powerful, concept: Enroll a few customers and teach others to do the same. You get paid for helping people save money and make money, earning both immediate and long-term residual income.



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Contacting Stream is easy.  Logging in and viewing your account information online, or using our frequently asked questions, can help you obtain the answers to your important inquiries immediately.

If you still require assistance, our Customer Service Specialists will gladly answer your inquiries between 8:00 a.m. to 9:00 p.m. ET, Monday through Friday. You may reach them at 877-369-8150.



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To help us build a relationship with you, we need to check if you’re in our service area. Please Click here  and enter your zip code in the space provided.



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Stream Energy is an American retail electricity and natural gas firm headquartered in Dallas, TX, active in the Texas, Georgia, Washington D.C., Pennsylvania, Maryland, New Jersey and New York deregulated energy markets.  We are committed to being the industry leader in customer loyalty, built upon excellent customer service, competitive utility rates and innovative products. But our true point of difference is the priority we place on our relationships with our customers and business partners. Rather than employing a “one size fits all” mentality or viewing our customers simply as “rate payers,” our team of industry experts strive to understand your unique requirements and work to design and deliver creative solutions to exceed your expectations.

We know we have to earn your trust; that we have to work hard to get your business and work hard to keep it. That is exactly why we provide excellent customer service and competitive energy rates compared to other electric companies in the area.