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Associate Support

Phone: 214-800-4500

Hours of Operation: Monday -
Friday, 8 a.m. to 6 p.m. CT

Fax: 214-560-1341

Stream

1950 N Stemmons Fwy
Suite 3000
Dallas, TX 75207

Mobile

Check out our Mobile FAQs. If you can’t find what you need, please give us a call.

Mobile Customer Service:
877-743-5893

Mon-Fri, 7 a.m. to 8 p.m. CST
Saturdays, 9 a.m. to 5 p.m. CST

Stream

Attn: Customer Operations

1950 N. Stemmons Freeway
Suite 3000
Dallas, TX 75207

Energy in Texas

Check out our Energy in Texas FAQs. If you can’t find what you need, please give us a call.

Customer Service: 866-447-8732

(Hours: 7 a.m. to 10 p.m. CT, Monday - Friday; 8 a.m. to 5 p.m. CT, Saturday)

Email: customerservice@streamenergy.net

Customer Care Fax: 214-800-4444

Commercial Service: contact your Account Manager or 866-544-0692

(Hours: 9 a.m. to 5 p.m. CT, Monday - Friday)

Stream

Attn: Customer Operations

1950 N Stemmons Fwy

Suite 3000

Dallas, TX 75207

Pay By Phone: 888-962-5888

Emergency Contacts

In case of emergency or outage, please contact your Local Wires Company directly.

The Local Wires Companies listed below are responsible for maintaining the poles and wires, and for responding to emergencies and power outages.

TIP: Keep the contact number of your local wires company close to your phone, so you can find it easily should you experience a power disruption.

Local Wires Companies

Oncor (TXU service area) 888-313-4747
(Oncor can link to five different phone numbers with your ESIID to speed restoration when you call to report outages. Call 888-313-6862 to set it up.)

CenterPoint (Reliant service area) 800-332-7143

Sharyland Utilities McAllen Service Area 956-668-9551
24 Hours a day / 7 days a week

AEP Central (CPL service area) 866-223-8508

TNMP (First Choice service area) 888-866-7456

AEP North (WTU service area) 866-223-8508

Sharyland Utilities Service Area 800-442-8688
24 Hours a day / 7 days a week

Energy in Georgia

Check out our Energy in Georgia FAQs. If you can’t find what you need, please give us a call.

Customer Service: 866-543-4642

(Hours: 8 a.m. to 9 p.m. ET, Monday - Friday)

Email: customerservice@streamenergy.net

Customer Care Fax: 214-800-4444

Commercial Service: contact your Account Manager or 866-543-4642

Stream Energy

Attn: Customer Operations

1950 N Stemmons Fwy

Suite 3000

Dallas, TX 75207

Pay By Phone: 800-433-4874

Emergency Contacts

If you smell gas, quickly get away from the area. When you can no longer smell the gas, call Atlanta Gas Light (AGL) at its 24-hour emergency number: 1-877-427-4321 (outside metro Atlanta) or 770-907-4231 (in metro Atlanta). Or, call 9-1-1 if you can't remember the AGL number.

Energy in Pennsylvania

Check out our Energy in Pennsylvania FAQs. If you can’t find what you need, please give us a call.

Customer Service: 877-369-8150

(Hours: 8 a.m. to 9 p.m. ET, Monday - Friday)

Email: PAcustomerservice@streamenergy.net

Customer Care Fax: 214-800-4444

Commercial Service: contact your Account Manager or 877-369-8150

Stream Energy

Attn: Customer Operations

P.O. Box 7287

Philadelphia, PA 19101-7287

Duquesne Light Customers

Duquesne Light Customers
If you have an electric emergency, call Duquesne Light immediately at 1-888-393-7000. They are available 24/7 to answer your emergency call.

Outage Information

MetEd Customers

If you have an electric emergency, call MetEd immediately at 1-888-544-4877. They are available 24/7 to answer your emergency call.

Outage Information

PECO Customers

If you have an electric or gas emergency, call PECO immediately at 1-800-841-4141. They are available 24/7 to answer your emergency call.

Outage Information

Penelec Customers

If you have an electric emergency, call Penelec immediately at 1-888-LIGHTSS (1-888-544-4877) or 1-800-545-7741. They are available 24/7 to answer your emergency call.

Outage Information

PPL Customers

Report emergencies immediately, including downed power lines, by calling 1-800-DIAL-PPL (1-800-342-5775). When prompted, press 1 for "electrical emergency."

Outage Information

West Penn Power Customers

If you have an electric emergency, call West Penn Power immediately at 1-888-LIGHTSS (1-888-544-4877) or 1-800-686-0021. They are available 24/7 to answer your emergency call.

Outage Information

Energy in Maryland

Check out our Energy in Maryland FAQs. If you can’t find what you need, please give us a call.

Customer Service: 877-369-8150

(Hours: 8 a.m. to 9 p.m. ET, Monday - Friday)

Email: MDcustomerservice@streamenergy.net

Customer Care Fax: 214-800-4444

Commercial Service: contact your Account Manager or 877-369-8150

Stream Energy

Attn: Customer Operations

P.O. Box 1376

Baltimore, MD 21203-1376

Baltimore Gas & Electric (BGE) Customers

If you have an electric or gas emergency, call Baltimore Gas & Electric (BGE) immediately at 1-877-778-2222. They are available 24/7 to answer your emergency call.

Outage Information

Delmarva Power Customers

If you have an electric emergency, call Delmarva Power immediately at the following contact numbers. They are available 24/7 to answer your emergency call.
Electric Emergency
Cecil and Hartford Counties: 1-800-898-8042
Eastern Shore of Maryland: 1-800-898-8045

Outage Information

Potomac Electric Power (Pepco) Customers

If you have an electric emergency, call Potomac Electric Power (Pepco) immediately at 1-888-PEPCO-62 (1-877-737-2662). They are available 24/7 to answer your emergency call.

Outage Information

Energy in New Jersey

Check out our Energy in New Jersey FAQs. If you can’t find what you need, please give us a call.

Customer Service: 877-369-8150

(Hours: 8 a.m. to 9 p.m. ET, Monday - Friday)

Email: NJcustomerservice@streamenergy.net

Customer Care Fax: 214-800-4444

Commercial Service: contact your Account Manager or 877-369-8150

Stream Energy

Attn: Customer Operations

P.O. Box 32070

Newark, NJ 07102-0470

Atlantic City Electric Customers

If you have an electric or gas emergency, call Atlantic City Electric immediately at 1-800-833-7476. They are available 24/7 to answer your emergency call.

Outage Information

Jersey Central Power & Light Customers

If you have an electric emergency, call JCP&L immediately at 1-888-544-4877 (1-888-LIGHTSS). They are available 24/7 to answer your emergency call.

Outage Information

New Jersey Natural Gas (NJNG) Customers

If you have a gas emergency, call New Jersey Natural Gas (NJNG) immediately at 1-800-GAS-LEAK (1-800-427-5325). They are available 24/7 to answer your emergency call.

Outage Information

PSE&G Customers

If you have an electric or gas emergency, call PSE&G immediately at 1-800-436-PSEG (1-800-436-7734). They are available 24/7 to answer your emergency call.

Outage Information

Energy in New York

Check out our Energy in New York FAQs. If you can’t find what you need, please give us a call.

Customer Service: 877-369-8150

(Hours: 8 a.m. to 9 p.m. ET, Monday - Friday)

Email: NYcustomerservice@streamenergy.net

Customer Care Fax: 214-800-4444

Commercial Service: contact your Account Manager or 877-369-8150

Stream Energy

Attn: Customer Operations

P.O. Box 4873

New York, NY 10185

Con Edison Customers

If you have an emergency, call Con Edison immediately at the following contact numbers:

If calling outside of the Con Edison Service Territory:
1-212-243-1900.
If calling from within Con Edison Service Territory:
1-800-75-CONED (1-800-752-6633).

They are available 24/7 to answer your emergency call.

Outage Information

National Grid - Upstate New York Customers

If you have an emergency, call National Grid - Update New York immediately at the following contact numbers:

Electric Emergency: 1-800-867-5222
Natural Gas Emergency: 1-800-892-2345

They are available 24/7 to answer your emergency call.

Outage Information

Rochester Gas & Electric (RGE) Cusomers

If you have an emergency, call Rochester Gas & Electric (RGE) immediately at the following contact numbers:

Electric Emergency: 1-800-743-1701
Natural Gas Emergency: 1-800-743-1792

They are available 24/7 to answer your emergency call.

Outage Information

New York State Electric & Gas Corporation (NYSEG) Customers

If you have an emergency, call New York State Electric & Gas Corporation (NYSEG) immediately at the following contact numbers:

Electric Emergency: 1-800-572-1131
Natural Gas Emergency: 1-800-572-1121

They are available 24/7 to answer your emergency call.

Outage Information

Energy in Washington, D.C.

Check out our Energy in Washington, D.C. FAQs. If you can’t find what you need, please give us a call.

Customer Service: 877-369-8150

(Hours: 8 a.m. to 9 p.m. ET, Monday - Friday)

Email: DCcustomerservice@streamenergy.net

Customer Care Fax: 214-800-4444

Commercial Service: contact your Account Manager or 877-369-8150

Stream

Attn: Customer Operations

1950 N. Stemmons Freeway
Suite 3000
Dallas, TX 75207

Potomac Electric Power (Pepco) Customers

Report emergencies immediately, including downed power lines, by calling 1-877-PEPCO-62 (1-877-737-2662).

They are available 24/7 to answer your emergency call.

Outage Information

Protect

Check out our Protective Services. If you can’t find what you need, please give us a call.

Protective Services:
866-544-0694

Mon-Fri, 8 a.m. to 6 p.m. CST

Stream

Attn: Customer Operations

1950 N. Stemmons Freeway
Suite 3000
Dallas, TX 75207