Work with the best.

Interested in a career with Stream Energy?


When you choose to work with us, you’re choosing to make your life better. You’re becoming involved with helping others build new relationships. Help us as we take Stream Energy to the next level.

A great place to be

Some benefits of working at Stream Energy include:

  • A collaborative work environment
  • The ability to work as part of an experienced team
  • Some of the sharpest talent in the business
  • Regular exciting company-wide events
  • Taking part in several charitable causes
 

Current Job Openings


Summary

The purpose of the Service Desk I is to deliver excellent technical/non-technical support with outstanding customer service, satisfaction, and timeliness within the organization.  This position has frequent contact with customers, direct reports, peers, and independent vendors.  The Service Desk I is a hands on working position responsible for taking calls and resolving customer issues alongside staff.

Team Overview: The Service Desk is responsible for the configuration, installation, maintenance, and support of all telecom, computer equipment and software adopted within Stream.  Responsibilities include but not limited to: knowledge of and support for basic business processes and procedures, telephony, desktop and laptop support, access rights, asset tracking and application support.

Essential Duties and Responsibilities

  • Ownership of the customer experience through monitoring work-order status from initial contact through follow-up.
  • Must have Telecom and IT Service Desk experience.  Must be able to assist with customer inquiries if necessary.
  • Develop a customer care philosophy that ensures customer satisfaction
  • Resolve escalated customer and vendor issues and/or facilitate necessary actions to escalate issues to the appropriate parties.
  • Resolve daily issues of a complex scope that impact the team and overall business objectives.
  • Maintain current knowledge of industry trends and potential impact on the support business.

Job Requirements

  • Associates Degree in Computer Information Systems, or equivalent required.
  • 1-2 years experience working in a desktop support environment
  • A+ or Network + certification
  • Knowledge of telecom, desktop computers, desktop applications, operating systems, Exchange, Active Directory, Management of smart phones, Microsoft, Linux and Networking.
  • Must have the ability to troubleshoot and resolve end user requests in a timely manner.
  • The candidate must communicate and present themselves in a professional manner and must be able to work with a team.
  • Work with end users to troubleshoot, resolve, or escalate their telephony related issues
  • Experience with Service Desk functions related to wide variety of computer software and hardware.
  • Experience with VoIP, Telephony/PBX
  • Experience with Telephony moves/adds/changes
  • Experience problem solving with computer equipment.
  • Experience in a customer service role or environment.
  • Experience with Ticketing and Asset Management Systems and Service Desk tools is a plus
  • Executive Service Desk support preferred

For more information, send your resume to:

jobs@streamenergy.net